{"id":4074,"date":"2019-05-28T15:57:23","date_gmt":"2019-05-28T13:57:23","guid":{"rendered":"https://cross-border-magazine.com/cn/?p=4074"},"modified":"2022-04-21T16:13:04","modified_gmt":"2022-04-21T14:13:04","slug":"preferred-e-commerce-customer-delivery-options","status":"publish","type":"post","link":"https://cross-border-magazine.com/cn/preferred-e-commerce-customer-delivery-options/","title":{"rendered":"Preferred e-commerce customer delivery options"},"content":{"rendered":"

\"returns\"Research including a survey of more than 1000 participants reveals the delivery expectations of North American consumers. Participants include consumers from the United States and Canada, of all ages.

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The survey has been conducted by MetaPack, delivery services platform provider, to research how online shopping preferences and behaviours influence delivery. According to the research, there is a high interest in luxury retail online. An average of 86.5% of the consumers has purchased items from a luxury brand online in the previous 12 months.

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Luxury brands
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More than a quarter (27%) of the US consumers had purchased from 10+ luxury brands over the past year. Approximately 35.5% of consumers have shopped from between four or nine luxury brands online.

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US consumers, in particular, appear highly enthusiastic about engaging with luxury brands online, as over a quarter (27%) had shopped with 10 or more luxury brands in the past year. Around one-third of consumers (32% US, 39% Canada) had shopped online with between four and nine luxury brands.

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According to the survey, when making a luxury purchase, the preferred delivery method is home-delivery (United States - 38%, Canada - 32%). 72% of US shoppers said that the delivery of a luxury item felt more secure than any other online purchase. 62% thought the delivery was more trackable and controllable and 56% said the level of personal care was better. Compared to US consumers, 24% of Canadian shoppers did not notice a difference and were not as impressed with the delivery of luxury items.

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Try-before-you-buy
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Research shows that the option to try a product before paying is viewed as more convenient by consumers as well. This try-before-you-buy option is appealing to 71.5% of the respondents, and 39% even believe it would reduce the delivery costs.

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Of the US respondents, 54% said they would be willing to pay extra if a try-before-you-buy service was available. That is 31.7% higher than Canadian shoppers.

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Notable findings
\n\n","protected":false},"excerpt":{"rendered":"

Research including a survey of more than 1000 participants reveals the delivery expectations of North American consumers. Participants include consumers from the United States and Canada, of all ages. The...

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