{"id":5632,"date":"2020-04-15T09:32:32","date_gmt":"2020-04-15T07:32:32","guid":{"rendered":"https://cross-border-magazine.com/cn/?p=5632"},"modified":"2022-05-30T14:07:36","modified_gmt":"2022-05-30T12:07:36","slug":"b2c-e-commerce-uk-e222-billion-in-2020","status":"publish","type":"post","link":"https://cross-border-magazine.com/cn/b2c-e-commerce-uk-e222-billion-in-2020/","title":{"rendered":"B2C E-commerce UK: €222 billion in 2020"},"content":{"rendered":"\n
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By the end of 2020, RetailX predicts B2C e-commerce in the United Kingdom is worth €222.5 billion. This is an expected increase of almost 11% when comparing this to the market at the end of 2019. At that time, the UK B2C e-commerce market in the was valued just over €200 billion.

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Despite growing, 10.96% is the lowest predicted growth rate since 2016. In 2016, the e-commerce industry increase by just 4.47%. With this new growth prediction, the UK B2C e-commerce market remains the largest in Europe. The research expects that 96% of British consumers to be online this year. 87% of these consumers expect to buy something online in 2020, the market is very mature and digitised.

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Your UK Delivery Provider
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The research by RetailX also shows which delivery providers online consumers in the United Kingdom prefer. On top of the list, we find Royal Mail. 52.7% of respondents indicate this as their favourite delivery service providers. Other - sometimes smaller - popular parcel delivery service providers are Hermes (16.1%), DPD Group (14.2%), Parcelforce (4.7%), DHL (4.1%), Yodel (3.1%), UPS (2.8%) and UK mail (2.2%).

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Popular to buy... and to return
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Not surprisingly, the research finds that returns amongst British consumers happen most often with fashion products. 30% of consumers have returned clothing, followed by 13% returning shoes. 7% of the consumers have returned consumer electronics.

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Fashion, at the same time, is the most popular online shopping category. 60% of the respondents in the research indicate they bought a fashion item online. Shoppers in the United Kingdom prefer to do this on Amazon, Marks & Spencer, Asos, Denenhams, Argos, Topshop and Zalando. Other popular product categories are household items (49%), holiday accommodations (44%) and travel arrangements (43%).

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By the end of 2020, RetailX predicts B2C e-commerce in the United Kingdom is worth €222.5 billion. This is an expected increase of almost 11% when comparing this to the...

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