{"id":7283,"date":"2021-10-29T12:19:06","date_gmt":"2021-10-29T10:19:06","guid":{"rendered":"https://cross-border-magazine.com/cn/?p=7283"},"modified":"2022-05-30T14:17:47","modified_gmt":"2022-05-30T12:17:47","slug":"consumers-dont-trust-cross-border-deliveries","status":"publish","type":"post","link":"https://cross-border-magazine.com/cn/consumers-dont-trust-cross-border-deliveries/","title":{"rendered":"Consumers don't trust cross-border deliveries"},"content":{"rendered":"\n
\"cross-border\"
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57% of online shoppers around the world have made at least one online cross-border purchase in the last twelve months. Meanwhile a further 22% have considered doing so. Additionally, 43% agree or strongly agree that doing more online shopping in general during COVID-19 means they are now more willing to consider cross-border e-commerce purchases.

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Clothing and footwear is the sector most likely to generate cross-border e-commerce sales. More than half (56%) of consumers saying they are likely to consider ordering these products from abroad. Next came sport, hobbies, leisure (44%), followed by health and beauty (42%), and consumer electronics, computers and, phones (41%).

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Not giving a foreign company a second change
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However, many consumers continue to have a poor opinion of the delivery experience for international e-commerce. In addition, they are less forgiving if things go wrong. For example, a little more than 59% of online shoppers agree (24% strongly) they are less likely to give a company in another country a second chance if they make a mistake with their order.

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Consumers believe cross-border purchases bring delivery issues
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Approximately 66% say they believe cross-border purchases will arrive later than promised. Meanwhile 47% believe they are more likely to be damaged in transit. Moreover, 69% believe delivery charges will be higher for international orders. And 59% believe they will have to pay additional fees or duties which have not been made clear at checkout.

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Overall, product returns remain one of the biggest concerns related to cross-border purchases. 73% believes product returns will be more difficult.

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Difficulty getting help
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On top of this, online shoppers think it will be more difficult to get help if they need information about their order. 64% believes it will be harder to contact the company to ask about their order than if buying from a domestic business.

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People are becoming more open to shopping on e-commerce sites based in other countries. Ultimately, this is great news for online retail businesses. However, businesses need to address the key concerns about shipping and delivery.

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Encouraging cross-border sales
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Certain factors also encourage consumers to make an online purchase from a foreign company. Top of the list for online shoppers was a guaranteed free returns policy. A large majority (72%) of respondents agree this would encourage them to make an online purchase from a company in another country. Next came the ability to easily track orders online (71%), with up-front transparency about additional charges or taxes for cross-border orders (70%).

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57% of online shoppers around the world have made at least one online cross-border purchase in the last twelve months. Meanwhile a further 22% have considered doing so. Additionally, 43%...

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