These days, customer experience is the key factor in winning the battle online! This ultimately means smooth and fast delivery, and providing an excellent customer service level. In addition, knowing who your customer is and what they expect from you is also of great importance. This year, Salesupply conducted research to present to you some interesting insights about Customer Service and Fulfilment.
In the Customer Service Guide for 2020 we present, with a slight focus on generations, insights in interesting trends and developments in the field of customer service in the e-commerce industry.
The Fulfillment Guide 2020 presents, both from an angle per generation as per country, insights into the most important trends and developments within e-commerce fulfilment.
You can download the Customer Service and Fulfilment Guide here.