According to Royal Mail, 30% of Australian shoppers have made an online purchase on a UK webshop, with the average shopper spending an amount of $70 per month. The main reasons that Australians are purchasing from the United Kingdom, are the price, availability of products and their love for certain UK brands. Research suggests that 76% of Australian customers will purchase
The Iconic, Showpo and Asos top the rankings in Practicology’s Selling Fashion Online Report
Global digital consultancy Practicology has ranked a group of 15 Australian fashion retailers against 10 of their UK competitors, in research to determine who is doing a better job of serving Australian consumers online. Each retailer was reviewed in Q4 2018 on criteria related to their mobile site usability, customer service, delivery proposition and SEO performance. In
Annual EU Online Sales up 12%
Eurostat has just released the annual retail figures, and average internet sales in the European Union are up by 12%, reports Tamebay. Estonia is leading with a growth of 36%, whereas Finland’s sales deflated by 1% and Portugal was down by 9%. Online sales or sales by mail order have increased enormously in the past decade, and the annual growth of online sales in the EU has
What are the benefits of a chatbot in (cross border) e-commerce?
Multiple big brands have started using chatbots to offer prompt and dedicated customer service. Chatbots interact the same way with customers as a human would, and make their processes seem like a normal conversation. Although they will never be able to replace a human customer service agent, chatbots can solve repetitive and simple questions, so that service agents are able to
Payment methods have the biggest impact on reliability web shop
In the Netherlands, almost two thirds (63%) of customers checked if a webshop was safe by seeing if safe payment methods like PayPal and iDeal are offered, reports Trusted Shops. The survey, conducted among 1000 respondents in context to Safer Internet Day, reveals that 84% of the Dutch consumers only buy something on an online shop after checking if the webshop is safe. Only