In the last few years manufacturers, wholesalers and service companies successfully digitised the interactions with their business customers. But did they put them first? Author: Mauro Boffardi, Customer Success Manager at Intershop The advantages of customer-centric digitisation efforts are well known: reduction of the cost of each interaction, fewer errors, freeing of
Online payment fraud: $25 billion lost by 2024
Online retailers will lose more than $25 billion over payment fraud by 2024, a Juniper Research study found. This is an increase of 52% in four years. At this moment, losses over payment fraud are estimated $17 billion. Cause of this increase in payment fraud is the growing popularity of e-commerce in many markets. As online shopping becomes more popular, so does the use of
Amazon extends return period, limits stock over 15kg
Amazon temporarily extends its return period and limits stock weights for products that require two people to pick, pack or ship. This is a consequence of new measurements for the business while dealing with the COVID-19 outbreak. Return period Merchants on Amazon will see the platforms return window extended to the 31st of May, reports Tamebay. This accounts for all
Spanish e-commerce grows 55% due to COVID-19
In Spain, online sales have grown 55% since the confinement of the population began due to the COVID019 pandemic. Some Spanish e-commerce markets feel the pain directly, while others flourish. Spanish e-commerce categories such as fashion and footwear (-69%) and pets (-22%) have seen their turnover fall. However, this has been offset by the growth in sales in categories such
Google reserves $800 million to support SMEs during COVID-19 crisis
Google aims to help address some of the challenges the world is facing while dealing with the coronavirus outbreak. To do this, the company reserves more than $800 million. Google commits itself to use this to support small- and medium-sized businesses, health organisations and governments, and health workers on the frontline of the pandemic. The commitment of Google