Nowadays, subscription commerce is very hot. However, most brands are having problems with retaining their customers. Research shows that a staggering 98% of consumers in the United Kingdom cancel their product subscription services within the first year. Subscription e-commerce is a market that has grown significantly over the last couple of years. What started with
New software on one day, a new service provider the next – in our increasingly interconnected and globalized world, the growing range of business applications and points of contact is getting ever more confusing. Instead of having users log in just once, solutions such as transport management systems (TMS), supply chain management (SCM) and warehouse management ask for
People do business with people. That’s the main reason why telephone is still such a popular channel. It’s more personal than digital channels. But there’s one channel that has even more possibilities. Video chat. You don’t just hear the other person but see them as well. And it has many advantages when used for customer service. Speak face-to-face Is it a new channel?
More than half of Millennials have purchased goods directly from international brands in the past six months. Building on shopping habit that started in lockdown. According to eShopWorld’s (ESW) Global Voices: Pre-Peak Pulse 2021 Survey, 52% of shoppers were motivated to buy online during COVID-19. That average rose to 58% among 25–44-year-olds. Shuttered stores and reduced
The traditional image of luxury retail is one of a high-end brick-and-mortar business often located in an exclusive historic or architecturally exquisite building in a vibrant city center. Luxury brands have long counted on brick-and-mortar to bring across their key message of exclusivity. However, e-commerce is slowly gaining traction also in the luxury retail segment. As