Many e-commerce visitors feel frustrated during their online experiences, as they need somebody to guide them in order to find what they are looking for, or to help them decide between similar products. Also, they often feel cheated by not having found the necessary information before making a purchase.
Based on this problem Oct8ne began to look for an interactive solution between the seller and the buyer, which would allow them to see exactly the same thing in a communal space, the Coviewer, something which doesn’t exist in the current market.
Oct8ne also encourages an increase in sales of all types of products, not only commodities, as it gives the seller the same opportunities as if they were a seller on the street, converting visitors to buyers more efficiently.
- The key to the future: personalised customer experience
Marc Erra is the CEO of Oct8ne, a customer support service provider originating from the United States. With tons of experience in marketing and e-commerce businesses, he knows his way around the online world. Erra has been leading the launch of Oct8ne in Spain and Italy, and is currently focused on expanding the business to the United Kingdom and the Netherlands. We meet up in Barcelona, Spain, to talk about ...Continue reading →