When you operate internationally as a brand, you want your customer service to be easily accessible everywhere. This accessibility contributes to the confidence in and success of your brand. And of course, you go for omni-channel so your customers can contact on the channels where they are active.
At Sound of Data, we understand why accessibility is so important and we offer various solutions that support you in this. For both telephony and digital channels.
We provide international service numbers and an innovative click-to-call solution. We route your incoming calls to every destination. Work with different (external) call centers? We can add AI for the most optimal distribution of calls based on a specific set of parameters. That way your channel managers can do their own work again instead of continuously monitoring call center occupancy and call distribution.
Is your brand a little too popular? Our overload solution ensures that call flows are handled smartly so you can still be reached. In our self-service portal you adjust routings and notifications yourself, you have access to all call data, and you make smart analyses based on dashboards.
Via our omni-channel contact center platform, you easily manage the various digital channels yourself and maintain contact with your customers. Naturally integrated with your CRM and telephony channel. These integrations are challenging and technical, but with our 30 years of experience and pragmatic approach, we can work it out together.
This way you easily continue to grow cross-border without the continuous need for new suppliers. And you have one point of contact for all your questions and needs regarding omni-channel customer service. Worldwide and 24/7.
Sound of Data, your voice channel expert for customer service.