This article previously appeared in Cross-Border Magazine 11. At the Digital 1-to-1 event in Barcelona, we meet up with Bosco Garcia Puig, Head of Digital at Meller. The Spanish brand focuses on social commerce, selling fashion accessories such as sunglasses and watches online and offline. The brand is close to its fifth anniversary and has been expanding quite a lot over
The Importance of Trust:
Getting to grips with the customer experience Text: Nico Hoeijmans // Photos: Fashcom Stijn Kruijssen is the co-founder of Fashcom. He started his first internet company in 2002, which focuses on affiliate marketing. Through the years, he has heavily invested in getting more influence on customer satisfaction. In 2011, his company began with its first webshop. Now,
How to set up for Global Success
This article previously was published in Cross-Border Magazine How We Are Pentagon supports big brands to overcome challenges when entering marketplaces worldwide. Laurence Guy is founder and CEO of Pentagon Group. As a former eBay power seller, he knows the challenges of selling on marketplaces from first-hand experience. Having lived in Bangkok for two years, he has
HipVan: Designer Furniture in South-East Asia
This article previously was published in Cross-Border Magazine Proudly founded in Singapore, HipVan is creating affordable furniture and home decoration for its customers. Inspired by the problem that in Singapore, there were limited furnishing options, high retail mark-ups and (a lot of) low quality products, HipVan seeks to help their customers build a stylish home they will
Zalando: Care for Customers and Partners
This article previously appeared in Cross-Border Magazine Nr.4, October 2017 Berlin – a blooming and friendly city – building the future that does not forget about its past. It is the city of Zalando’s headquarters as well. We are meeting up to talk to Vice President Customer Satisfaction Lisa Miczaika and Vice President Logistics Products Jan Bartels, who will tell us about