By Salesupply - Expanding your e-commerce business to Scandinavia just became easier and more affordable. Webstores can now offer native customer service in the Nordic countries even when their customer service ticketing volume is low.

Salesupply just formed a strategic partnership with H1, one of the leading customer service providers in Scandinavia.  

Being the only customer service specialist strictly for e-commerce, Salesupply aims to simplify international expansion for online stores. With the shared customer service of Salesupply, online stores can make use of well-trained customer service agents in 36 languages, even if their ticketing volume is (still) low. The partnership with H1 enables Salesupply to offer this pay-as-you-use shared customer service model in all Scandinavian languages as well.  

Compete like a local everywhere

“I am extremely happy that we are now also able to support online stores with their expansion to Scandinavia. Quality always comes first at Salesupply, which is why we are glad to be working with H1.” says Hans Siebum, Managing Director Global at Salesupply. “H1 is one of the most renowned customer service providers in Scandinavia. We have a lot in common when it comes to service excellence, scalability, and customer flexibility.”

Find out more about Salesupply and all the solutions it can provide for your e-commerce here! 

The post Salesupply offers a new shared e-commerce customer service in Scandinavia! appeared first on Cross-Border Magazine.

Cross-border e-commerce is growing rapidly. This offers lots of opportunities for e-commerce players but requires focus.

Just like personal relationships, buying online involves a leap of faith. It is unlikely your target audience abroad knows your brand. Making sure your brand or business is trusted is crucial for international success.

We tend to be more trusting towards people and companies that are familiar or close to us, and can be somewhat sceptical for the unknown. In this whitepaper created by Trustpilot and Salesupply, several strategies to grow brand trust abroad, focused around localization, reputation, and delivery are outlined.

Get 15 tips and tricks to boost trust in your business, centred around these three tactics:

• Localisation and customer service
• Social proof and online reputation
• Delivery and check-out

The post Free whitepaper: How to Build a Trusted Brand Abroad? 15 Tips and Tricks. appeared first on Cross-Border Magazine.