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~ Oct8ne ~

“We set up a detailed chatbot with a number of FAQs, but HOW TO BECOME A SUCCESS STORY:
we realised that the client also wanted the bot to give them IF YOU WANT TO TRY OUT THE BENEFITS OF VISUAL CUSTOMER SERVICE FOR YOUR BUSINESS,
advice. Therefore, we minimised the bot options and expanded OCT8NE OFFERS A FREE TRIAL AND FREE TRAINING WHERE WE WILL ANALYSE HOW TO
our consultant’s knowledge, so clients go directly to the OPTIMISE YOUR WEBSITE’S CUSTOMER EXPERIENCE WITH YOU.
professional.

The chatbot now has an important feature in terms of order
status, payment methods and other FAQs: it answers simply
and, most importantly, we make sure the customer can view
their order’s delivery date in real-time.

Of course, though they’ve streamlined their work by
automating responses with the bot, Cromantic always tries
“to make consultants available for customisation and critical
customer service cases; they provide the customer with a lot of
security.” ••

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