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WHAT CAN

~ Sound of Data ~

PAYMENT DATA

into the responses and sales related to newsletters and with a single desktop interface with integrated WebRTC
campaigns. This enables your brand to better anticipate technology,” adds Emile.
the customers’ wants and needs and results in an improved
customer experience and eventually more sales. Step by step
If you’re worried that switching to a new platform will be DO FOR MY BUSINESS?
Improved insights a time-consuming job, don’t be. “Instead of going all in at
Working with an omnichannel platform significantly once, we can also help you implement a platform step by
improves your insight into KPI’s. Serge: “All customer step: per channel, per product group, per location or per
interactions are stored in one place and can be filtered by external integration,” says Serge. “This makes it easier to
tag, status, account, date, agent. This allows supervisors to start and gives you the opportunity to build up experience
easily monitor the with the platform HOW ABOUT AN
“WITH AN OMNICHANNEL PLATFORM, YOU CAN DELIVER
state and activity of at every step. It also
CONSISTENT QUALITY ACROSS ALL CHANNELS”
agents in real-time gives your agents
and act dynamically and supervisors
on queues and time to get used to INCREASE IN
workflows. Most platforms come with predefined reports by the new platform, and customers experience continuous
channel and functionality. They allow you to build custom improvement. We’re with you every step of the way, so if
reports and analyse results with the utmost ease. We can anything weird happens, we’ve got your back.”
also build custom reports for you based on the KPI’s you CONVERSION?
choose.” Just imagine how much easier reporting will be Memorable customer experiences
and how much time it saves compared to gathering all that Customers expect a lot from brands these days. And your
information from different tools. customer service is one of the few departments that have
direct contact with your customers. These interactions leave
And there’s more a lasting impression and can make or break part of your
Most platforms come with a lot of extra features like reputation. With an omnichannel platform, you can deliver
Globally, 69% of customers abandon their shopping cart.
scripting tools, an automatic dialer for outbound calls, easy consistent quality across all channels, create memorable
The right payment setup can help you drive sales and boost
IVR designers, bot integrations, speech technology like customer experiences, and turn customers into fans. And
conversion.
automatic speech recognition and text-to-speech. “Most we’ll gladly help you get there. ••
platforms are cloud tools, so you don’t have to worry about
hosting, infrastructure, or maintenance. This also means Our Business Intelligence tool, MyPerformance, provides
simplified insights into transaction data across the payment
that your agents can work from anywhere as they work
process, using intuitive dashboards to display key payment
performance metrics over time. With it, you can identify
where to focus your optimization efforts to help streamline
conversions and drive more sales.

FIND OUT HOW DATA INSIGHTS AND

AN OPTIMIZED PAYMENT SETUP CAN
TURN ABANDONMENT INTO SALES.

ingenico.com/payments/performance

EMILE STAPPAERTS [L], SERGE VAN DRIEL [R]

DIGITAL PAYMENTS
FOR A TRUSTED WORLD

Ingenico has joined Worldline, the leading European player in payment services and the fourth largest player in the world. Worldline provides its customers with sustainable,
58 reliable and secure solutions throughout the payment value chain. © Worldline 2021