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~ Oct8ne ~

conversational chatbot, a tool that’s active 24/7, to quickly
deal with all queries and guide the client to the product “We are very happy with our bot, Juan, because we can
they’re looking for when agents aren’t connected. With its automate more and more things because he’s so intelligent.
decision tree structure, this chatbot can display products in After the sale, the bot answers all queries related to returns
the coviewer based on characteristics the customer selects in and speeds up managing these issues without human agents
multiple question and answer flows, meaning it works almost intervening. He attends to the most people each month, his
like another agent. responses are great, and we don’t have to contact customers
again after he finishes a conversation. When the bot gives a
“At Patprimo, we need to be ready, and the bot has allowed final answer, the customer is satisfied and leaves happy.”
us to automate and streamline the entire FAQ process, which
would otherwise be managed by the team. Furthermore, the The advantages of visual attention on different chan-
bot answers correctly and takes the customer through the nels
process. As such, the customers are always satisfied with the With the launch of Oct8ne’s integration with WhatsApp
service they receive. We’ve never had complaints from the and Facebook Messenger, Patprimo immediately opted to
customer, and Juan, our bot, is our best customer service agent implement the service, now active in its store, to increase
so far and always handles 100% of the conversations he takes the level of service they offer their customers, who can now
on.” contact them from their favourite communication channels.
Furthermore, this integration makes it possible to streamline
Patprimo needed a tool that would be able to handle all the support team’s tasks so they can manage all conversations
FAQs, especially those about monthly or seasonal sales, so from the same control panel.
agents could be devoted to personally advising users who need
help, thus increasing the chances of selling and cross-selling “We want Oct8ne to have our WhatsApp as well so the
through product recommendation. consultant doesn’t get frazzled and the customer can easily
process transactions like returns using the WhatsApp bot
We asked Juan Camilo what stops customers from buying without the consultant’s help.”
from a fashion e-commerce site, and his answer was, “In
our case, there are two reasons. First is size, which leads to How to try Oct8ne in your store
many returns, and second is because of delivery times that Oct8ne can be installed in less than five minutes and is
are sometimes unfulfilled due to external factors.” As such, compatible with all e-commerce platforms. You can start your
Patprimo needs to have a tool that is quickly able to answer 14-day free trial with no commitments and request a demo to
questions about status and can expedite the return process, learn how to get the most out of it. ••
etc.

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