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~ Oct8ne ~

Personalized help at key moments Do you want to multiply the capacity of your customer service
“With Oct8ne I feel that for the first time we are proactive and increase your sales? Switch to the visual attention of
towards customers,” says Jorge, to explain the opportunity to Oct8ne’s AI-powered bot. ••
impact their users at key moments through triggers. With these
actions, customized depending on the screen users are on, it is
possible to offer information at the right time to improve the
purchasing process.

Artificial intelligence helps small and medium
businesses as well as big companies
Contrary to what is generally believed, Jorge explains that these
technologies also benefit small and medium-sized companies
because they make it possible to multiply their capacity and
face the big players face to face. In addition, it has enabled
the pharmacy to optimize the resources of the customer
service department so that they can deal with other functions.
According to Jorge, “the tasks of the customer service people
used to be more executors and now they are more coordinators
to make sure that everything is working well in the different
channels”.

In summary, Oct8ne’s AI-enabled chatbot improved
Farma2Go’s customer management, enabling it to offer
proactive and ultra-personalized customer service, going out of
the screen and looking for customers at the right time to offer
the help they need, increasing sales.

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