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~ DSV ~

connectivity and end-to-end visibility. So, if a business the need to have access to a printer and the hassle of the
expands internationally, it’s easy to get started in a paperwork. For consumers, this means an easy and more
different market. sustainable process.

The notoriously difficult returns process Once sent off, the consumer expects fast processing of
Once the shipment has been through the warehouse, the return, smooth communication and a fast refund. All
loaded onto a truck and reached the customer, you need to of which require efficient reverse logistics processes. For
be able to handle one of the trickiest parts of the supply Wouter Nederkoorn, Business Development Director,
chain – returns. Ecom & Omnichannel having the right set-up in place can
do more than keep customers happy.
Seen from the customer perspective, it needs to be as
simple to return the item to the retailer as it was to buy “At DSV we try to manage returns in the most efficient
and receive it. Retailers who get this step right greatly and sustainable way. Sometimes this can be consolidating
increase the chance the customer will shop at the store items in one country to make resale simpler. It might also
again. Mess it up and the customer will probably never be a process to assess items and manage repairs. With our
return. Although it sounds simple, there are a number of global network, we can support businesses to keep these
stages that all require close attention. processes close to customers to save on transport and other
costs.”
Firstly, the consumer needs to know how to register their
return. Then they need to package the item so it can Greater sustainability means cost savings
be sent securely. Once this has been done, they can get This kind of initiative to manage repairs and promote
the package to a courier. All of this takes time. But you more circular business is becoming increasingly common
can influence these steps, so the consumer gets a great and popular with retailers and consumers. DSV is meeting
experience throughout. these needs by supplying a range of warehousing solutions
and logistics services to keep goods in use for as long
For example, the goods can be sent out with return labels as possible. These include repair of faulty products,
already printed and enclosed. Some retailers are even going refurbishment, recycling or turning spare parts into a
the extra step and making the process paperless. To return revenue stream. In short, transforming waste into resources
the goods, the consumers go into the retailer’s website or that can boost your business.
app to register the return and scan a QR code linking to
the return label. Switching to online registering removes

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