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~ Welcome ~

FOREWORD

My prediction? We will likely retain part of this increased volume
even after the crisis, especially considering that the virus will
likely be with us for a long time to come. Thus, new habits formed
by this unusual situation will become the norm.

International challenges
In terms of international logistics, the challenges are greater.
International air traffic has practically come to a halt, making
destinations outside Europe more challenging to reach. How it
works: logistics companies purchase transport capacity to deliver
to foreign destinations. Passenger aircraft are often used for this.

Due to limited transport capacity during the COVID-19
crisis, transport costs are much higher. This lead many logistics
companies to avoid delivering to specific destinations or charge
a temporary surcharge to cover the extra costs. PostNL will
continue to serve their customers; customers are therefore given
COVID-19 AND business continuity depends on the continuity of our services. We
the opportunity to use alternative transport. After all, their
ITS IMPACT ON keep as many destinations open as possible because the internet
knows no boundaries.
E-COMMERCE I am confident that growth in local e-commerce will also have a

short-term positive effect on international growth. After all, the
need for online shopping has only increased during this crisis.
he COVID-19 crisis had a massive impact on us
and on the world. It affected all of us personally Prepared for the (near) future
Twith significant consequences for businesses. Not It’s important that we come through this crisis together as
just at a national level, but worldwide. However, as with entrepreneurs and help each other when we can. At the same time,
any crisis, problems can also lead to opportunities. we must prepare for a future in which markets, that were not yet
ready, will accelerate their growth in e-commerce. Cross-border
An unexpected spike in online purchasing and home e-commerce remains a general trend in which you have control of
deliveries how successful you are in other markets.
One example is the positive effect that the crisis had on
e-commerce growth. At the local level, logistics companies When doing it well, customers won’t even realize that they are
lack the capacity to process increased e-commerce volumes. At buying from an international website. At PostNL, we have an
the same time, retailers are experiencing additional pressure as entire business unit that focuses only on international logistics.
consumers try to avoid large crowds and order online. From With this, we can help our customers to grow internationally and
clothing and electronics to daily groceries, there is an increase in be successful!
online purchasing and home deliveries. The market share in online
household purchases is growing.
Yours,
This is also a situation where even those consumers who were
sceptical of online purchasing had little choice but to try it out. Rishmie Breidel
For the most part, they found the experience to be reliable, Rishmie Breidel is Marketing Communications Manager at
providing that they stay alert. PostNL International.

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