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~ Cross-Border Magazine ~
INDEX
3 FOREWORD
5 COLUMN: JEROEN LEENDERS
6 INTERVIEW: KARHU
12 INTERVIEW: SCHUHE24
18 A COFFEE WITH... JAMES BARTLE
20 CASE: POSTNL PUSHES BOUNDARIES DURING THE CRISIS
24 INSIGHTS: SUSTAINABILITY: A BRAND’S SECRET WEAPON
26 CASE: (RE)VOLUTION IN B2B COMMERCE
28 COLUMN: LORNA LEAVER
30 INSIGHTS: NAVIGATING AMAZON
34 INSIGHTS: MULTICHANNEL CUSTOMER SUPPORT: AN OPPORTUNITY OR PITFALL?
38 INTERVIEW: FRAMED: HHJ TRADING
42 INSIGHTS: THE BIGGEST PRICE COMPARISON WEBSITES IN THE CEE REGION
46 INSIGHTS: DRIVING GROWTH WITH SMART E-COMMERCE WMS
50 CASE: THRIVING A CRISIS
54 INSIGHTS: DELIVERY TRENDS IN MOSCOW
56 INSIGHTS: HOW VISUAL CUSTOMER SERVICE TURNS E-COMMERCE INTO A SUCCESS STORY
60 SPOTLIGHT ON... GLOBAL DIGITAL TAX TRENDS IN 2020
PARTNERS
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