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~ PostNL ~
B2C DELIVERY TO RUSSIA

• Step 3: Update your backend are managed properly. If your customer is not aware of these
Make sure your backend systems can accommodate the new fees, they could refuse the package, which means you could
dataflows. PostNL systems, APIs and desktop software end up paying for shipping costs and package return.
Get access to 90 000 000 potential customers in Russia.
update automatically with the new forms, pre-alerting and
destination labels. Check for new uploads and updates. With • Step 7: Update your returns policy Start shipping with Boxberry International.
a smoothly running backend, your storefront will be able to Current EU law protects a buyer’s right to return a product
roll with the changes. within 14 days. However, this does not apply to returns
shipped outside the EU. Businesses on either side will need
• Step 4: Commercial invoices to consider their new returns policies; a customer-friendly
Commercial invoices are required for cross-border shipments. approach offers the option to return without costs, but this
We accept your parcels in our warehouses in the US, South
This is the basis for your customs declaration, and likely to might impact your bottom line more than you would like.
apply to all shipments between the UK, EU and worldwide Offering returns will no longer be as easy as before. Korea, Germany, Great Britain, Italy and Finland. First mile
destinations. A description of the contents, including its
value, is mandatory information. When you prepare your With all the uncertainty surrounding COVID-19 restrictions delivery is also an option.
shipments in the postal network, the CN22 or CN23 applies. now and into the future casting an additional layer of fog over
Check the “useful links” in the digital edition to see whether the Brexit process, it’s important to realise that managing
this applies to you. change requires additional preparation and energy and that
this, too, will soon become clear. No one knows what exactly
• Step 5: Check your products will happen starting on January 1, 2021. No country has Data exchange is fast and convenient through Magento /
With no free movement of goods, certain items that pass the ever left the EU before, so we cannot draw on our collective
border easily today may require additional information and experience to guide us through the process. ShippyPro or API.
regulations in the future. Verify with the British government
which items can and cannot be shipped from now on, and While cementing new policies cannot be done until Brexit
what additional information or registrations are required per negotiations are finalised, having draft policies and scenarios
item; you can request information per product with an online will greatly speed up the learning curve after January 1.
form (see “useful links” in our digital edition).
Be prepared for a hard Brexit and wait with the rest of us We provide customs clearance in 36 hours on average
• Step 6: Manage expectations for shipping time and cost for the results of the negotiations. Covid has taught us to
With no free movement of goods, customs charges and other remain flexible and resourceful, and Brexit uncertainty is no and personal data operation.
fees might arise when shipping across the UK–EU border. different. ••
Once it’s clear what these costs are, communicate clearly with
your customers. Decide whether you or your customers will
absorb them. Shipping times might be affected after January
1. Make sure your e-commerce website is listing the right
Add a free interactive map on your website so that the
shipping information for your customers, both in terms of
shipping costs and shipping time, to ensure that expectations customers would choose one of 11 000 + Pick-up Points or
Parcel Lockers that’s convenient for them.

And in case your customers prefer home delivery -
we deliver to any Russian city, from Kaliningrad to Vladivostok.

USEFUL LINKS
• CROSS-BORDER E-COMMERCE SHOPPER SURVEY
• APPLYING FOR AN EORI NUMBER WE KNOW RUSSIA.
• POSTNL TECHNICAL INSTRUCTIONS WE ARE GOOD AT CROSS-BORDER DELIVERY.
• POSTNL GENERAL INFORMATION
• INFORMATION REQUEST FOR ANIMAL PRODUCTS CROSSING THE EU-UK LET US TELL YOU MORE.
BORDER
• EU COUNTRY SPECIFIC INFORMATION ON VAT
• CN22 AND CN23 FORMS EXPLAINED
• UK GOV POLICY PAPER: THE BORDER OPERATING MODEL

CONTACT US: [email protected]
FOLLOW US ON LINKEDIN: LINKEDIN.COM/COMPANY/BOXBERRY-INTERNATIONAL/
BOXBERRY.RU/INTERNATIONAL-DELIVERY
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