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~ Oct8ne ~

THE ADVANTAGES

THE ART COMPANY

GETS FROM

OCT8NE’S CHATBOT

Text: Ilaria Carboni // Photos: Oct8ne

utomatisation in e-commerce is a very important as a product and give the best experience to customers. If
and frequently discussed topic and, with the you have been asking yourself how users react when served
Aincreasing implementation of chatbots, the by a bot, you can find your answer in the case study of The
way we interact with customers has changed drastically. Art Company, which has opted to automate the customer
Applying automatisation to customer service in this field service process with Oct8ne’s chatbot.
is very interesting because it helps your audience get what
they need in an immediate and effective way without the How Oct8ne’s chatbot works on The Art Company
involvement of an agent, and this is becoming a key factor website
in the completion of online purchases. That is why Oct8ne The Oct8ne bot is a conversational bot model that works
has developed its own chatbot. We have already spoken through a flow of questions and answers, so users can reach the
several times in Cross Border Magazine about this tool— solution they need on their own. The Art Company decided to
the only visual customer service software that allows us to establish this customer service model due to its international
show images and videos in real-time to customers through target: “We need to cover customer service 24 hours a day and,
chat—and, although the software was born as a live chat with the time difference between countries, the chatbot allows us
system, it has developed this new functionality to improve to continue helping customers when our offices are closed.” If we

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