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~ Oct8ne ~

Oct8ne is a customer service scheme that has reinvented the together in the coviewer, zoomed in on or even marked on so
way we communicate; it’s a livechat with visual support that the agent can advise the client clearly and seamlessly.
not only improves communication but also makes buyers
more sure of their purchase, which prevents many returns. The most important image is to see how the product looks. It’s
a good idea to include pictures from User Generated Content.
How to avoid a return If you encourage your customers to post photos of their
shopping experience on social media, you can link them to your
“THIS ISN’T WHAT I BOUGHT” product sheets and share them in the Oct8ne coviewer during
the conversation.

Many users get frustrated with their online purchases: almost a “I have doubts!”
quarter of online consumers have received a fake product. At the point of checkout, if the user is flooded with second
thoughts, it’s best to solve them without leaving the page.
However, you don’t need to blatantly mislead the customer Better yet, without abandoning the cart. When a customer has
for them to be disappointed with their purchase if the colour, the urge to make a purchase, they need to solve any problems
material or size of the product doesn’t look like what they right then and there.
saw on your website or the features don’t match those on the
product sheet, that will be enough. Improving customer service should be the main goal for any
e-commerce. Using a livechat to quickly assist a user is fine,
The way you display your e-commerce’s catalogue is decisive, but, realistically, it’s hard for an agent to understand what the
and having customer service reinforce this will prevent a lot of customer’s looking for with just a brief description in the chat.
returns. With a visual customer service tool like Oct8ne, agents This is especially true in more difficult cases like searching for a
can ensure that the customer buys exactly what they need by specific part or if the issue is a product malfunction.
displaying several images and videos of each item.
With visual support, this process is much easier. The customer
By ensuring that the images show the products as they really can upload a photo of what they need directly in the chat,
are, you can avoid disappointment and subsequent returns. regardless of whether it’s a specific product, a part they need
replaced, or to show that something is wrong with the item.
Thanks to Oct8ne’s visual support, these photos can be viewed Easy!

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