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~ Oct8ne ~

“I’m looking for this” a photograph of the product they have just received to deal
The seller’s job is to make up for the lack of reality that exists in with a return before sending it back, and the agent can see
the online world. The easiest way to do this is for the customer if the product meets the requirements to move forward with
and agent to both see what product they’re looking for so there processing it.
is no room for doubts. Oct8ne is a tool that can eliminate all
kinds of misunderstandings. What better way to avoid returns than to ensure the customer
receives exactly what they’re looking for? With the added
Our customer service system has reinvented the way we bonus of personalised customer service. ••
communicate with shoppers online. We enhance the classic
livechat idea to make customer service visual. By adding a
coviewing system, agents and customers share images and
videos so they can see products and speed up communication.

If a customer needs a better view of what they’re going to buy,
the agent can show them several photos of the product in real-
time or, if there aren’t photos, they can take some directly with
the webcam. By zooming in, both parties can see the features
and characteristics of the product in detail, at the same time,
meaning any issues are resolved.

As such, customers feel like they’re in a physical store because
they can simultaneously see everything they need to know
about a product and make sure that it meets their expectations.

Another feature of this tool is that users can also share images
in the coviewer by uploading them from their computer or
taking pictures directly with their mobile phone. They can send

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