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~ Intershop ~
Need a quick break?

trust and considerably decreases the number of questions front-end and back-end. With the help of Intershop, we are Grab a coffee or tea and a pen, put on your
our customer service receives, freeing up their time to building a better experience for our customers, simplifying their
favorite music, and give your brain a break from
respond to other types of questions. journey, and meeting their ever-growing needs. That’s the key
• On the other hand, the possibility to enter their orders in to customer happiness and loyalty! Intershop has really proven your to-do list.
our system by themselves, leading to fewer mistakes in the to be a value-adding partner in this process,” says Mees.
order process. Especially since the COVID-19 outbreak,
where people are purchasing more products and services Taking a look at the future
online, it is of great importance to offer both of these “Our next objective is to standardise the eOrdering process
services,” he concludes. thanks to a generic template rolled out in most of the
countries where we operate. In addition, we also want to
Starting the digital transformation was a challenge integrate Intershop headless CMS into our customer platform.
“Since starting our digital transformation was a bit of a Ultimately, we will make all our processes more efficient by
challenge for us, we looked for a partner to help us with this. placing our customers in the driving seat: they will be provided C O N T A C T C E N T E R CONTACTCENTER
We came across the Forrester ranking, where Intershop had with self-service access to what Trouw Nutrition can offer them
CROSSBORDER
been selected, and we decided to meet with them. Some of and full control over the ordering processes,” Mees concludes.
the out-of-the-box functionalities they offer, were particularly •• O C X O B R A E G L P C T CUSTOMERCARE
appealing to us, such as the possibility of the headless
I O U T B O U N D C M R A GEARBOX
integration and rich set of plug-and-play B2B commerce
features.” INBOUND
L M S S R E B M U N N O E JOURNEY
“We have chosen Intershop as a partner because they enabled
T N S M T K L A T N F S R
us to set up a headless integration that ensures a split between NUMBERS
OMNICHANNEL
E I I A E O V I O A I S I OUTBOUND
OVERLOAD
L C P D E R M Y V H U B N
ROTTERDAM
E H T R R O C E E C Y O B ROUTING
SIPTRUNKS
P A R E F U E N R E L R O
TALK
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TOLLFREE
O N N T L I I O O I A E N UIFN

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