Page 4 - CBM18
P. 4

~ Cross-Border Magazine ~


            INDEX













              3  FOREWORD
              5  COLUMN: JEROEN LEENDERS
              6  INSIGHTS: NEW VAT RULES ON THE HORIZON
             10  INSIGHTS: THE POWER SHOPPER: A KEY COHORT FOR CROSS-BORDER E-COMMERCE
             14  COFFEE WITH... MARINA VASILARA
             18  INTERVIEW: RANPAK
             22  CASE: OCT8NE’S VISUAL CUSTOMER SERVICE DECREASES RETURNS
             26  COLUMN: RONAN BARDET
             28  TOPIC SPECIAL: SUSTAINABILITY
             30  INTERVIEW: TROUW NUTRITION
             34  INTERVIEW: STOOV®
             38  INSIGHTS: THE FUTURE OF CUSTOMERS SERVICE TELEPHONY
            42   RESEARCH: THE POST-COVID ONLINE CUSTOMERS
            46   INSIGHTS: WHAT IS D2C?
             50  INSIGHTS: ENGAGING CROSS-BORDER BUSINESS GROWTH WITH ALL RISKS COVERED
             54  INSIGHTS: HOW TO ENTER RUSSIAN MARKETPLACES
             58  CASE: WHY ARE WE REVOLUTIONISING THE SCHOOL FEE PAYMENT PROCESS?
             60  CASE: THE DOOR OPENER TO DIGITAL FASHION & LIFESTYLE COMMERCE
             64  SPOTLIGHT ON: THE LATEST ON EU PRIVACY LAW

            PARTNERS











































                                                            4
   1   2   3   4   5   6   7   8   9