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~ Salesupply ~

during peak periods. That’s when we started looking for “In addition, the customer care agents of Salesupply enter
a customer care partner specifically for dealing with the their notes directly into our system, which keeps us fully
overflow during these peak periods.” informed at all times. This enables us to respond quickly
on our site when we receive a certain question or comment
For three years now, Salesupply has been Shoebaloo’s more often. And because the lines of communication are
regular customer care partner during the two annual peak so short, we can also easily and quickly adjust the team
periods – which have since grown into two three-month whenever that’s needed.” ••
periods. “During the peak periods, the phone is transferred
to Salesupply’s customer care team six days per week. The
customer care agents are self-supportive, and only when it
is really necessary am I, or one of my colleagues (depending
on the issue), called in. This structure is clearly defined and
works extremely well.”

The advantages of Overflow Service
For Shoebaloo, the major advantage of Salesupply’s
overflow service is its scalability. “Scaling up the team
internally for peak times is difficult, especially if you
want to be able to offer high-quality service. This is not
a problem for Salesupply. Also, during a peak period, the
team is scaled up whenever it’s needed.”

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