Page 4 - CBM19
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~ Cross-Border Magazine ~


            INDEX













              3  FOREWORD
              5  COLUMN: JEROEN LEENDERS
              6  INSIGHTS: WHY CUSTOMER SUPPORT SHOULD BE A TOP PRIORITY FOR CROSS-BORDER LOGISTICS COMPANIES
              8  RESEARCH: MILLENNIALS DRIVE INTERNATIONAL, CROSS-BORDER D2C E-COMMERCE
             12  INTERVIEW: HUNKEMÖLLER
             18  COFFEE WITH... MÀRIUS ROSSELL
             20  INSIGHTS: CUSTOMER CARE DURING THE HOLIDAY SEASON
             24  INSIGHTS: SELLING SOCIAL TO THE WORLD
             28  INTERVIEW: INTERSHOP
             32  CASE: OCT8NE’S LATEST SUCCESS STORY: CROMANTIC
             38  TOPIC SPECIAL: SHOPPING HOLIDAYS
             40  INSIGHTS: WHY WE MUST EMBRACE ‘BUY NOW PAY LATER’
            44   COLUMN: ROMAN BARDET
            46   INTERVIEW: TAARTENWINKEL.NL
             50  INSIGHTS: THE MOST PLENTIFUL TIME OF THE YEAR: CYBER WEEK TRENDS AND NUMBERS FOR 2021
             52  INSIGHTS: CHOOSING THE RIGHT PAYMENT PARTNER
             56  INSIGHTS: HOW TO PROVIDE EXCELLENT OMNICHANNEL CUSTOMER SERVICE
             60  CASE: MEET SPRING GDS: POSTNL’S CROSS-BORDER E-COMMERCE DIVISION
             64  SPOTLIGHT ON: AMAZON EU VAT IN THE “OSS” ERA

            PARTNERS











































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