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Where else is Spring GDS bringing global delivery Spring GDS makes returning goods uncomplicated for
solutions? the seller and the buyer. The Spring GDS integrated
From their office in Toronto, Spring GDS is opening lanes returns solution gives businesses complete control over
for EU businesses into Canada and North America. Delivery the IT platform, home pickup or local drop-off setup and
solutions for Asia are overseen from the Spring GDS offices customised management reporting to manage returns.
in Hong Kong and Singapore. Meanwhile Spring GDS handles all the behind-the-scenes
customs clearance and international delivery administration.
Yvonne Hughes, Logistics Vendor & Purchasing Manager The experience for customers can be made as simple as
at Irish promotional goods manufacturer National Pen, putting a return label on a parcel and handing it over to a
describes working with Spring GDS to expand the business local drop-off point free of charge.
into Mexico:
Making sustainable operations a priority.
“In 2009, our company was looking for a new partner to Every day Spring GDS and its partners cover thousands
help us with our Mail & Logistics. Our mailings were of kilometers by road and air delivering and returning
produced in Mexico, then exported to Ireland and from parcels worldwide. As transport contributes to worldwide
there, we shipped them to the rest of Europe. Since we were emissions of CO2 gases, the urgency to find solutions
using just about every postal supplier in Europe at that time, towards global sustainability couldn’t be higher. Spring
our logistics schedule was extremely complicated. It was GDS is investigating how to help all partner businesses
clear that we were wasting time and money. reduce the impact of their operations on climate change
and contribute to a healthier planet. This forms part of the
We chose Spring as our partner because they came up with Spring GDS Corporate Responsibility Strategy to reduce
a simplified approach: they actually set up a construction in the environmental impact of every delivery.
San Diego in order to take the mail directly from Mexico
to the end users, bypassing Ireland. What a simple, clever With a track record of creating simplified, elegant customs
solution. Today we still post and deliver about 20 million clearance solutions, Spring GDS is leading the way for
pieces of mail each year with Spring, and they provide many European businesses to expand into new overseas markets.
other added value services as well. Their international team of expert cross-border logistics
providers are there to support e-commerce businesses at
Spring offers that little bit of extra. They know our company every step. As the urgency to address climate change couldn’t
and what we do and they take a great deal of work off our be greater, Spring GDS is using its signature helpful,
hands. Our account is based in the Netherlands but it feels solutions-driven approach to offset its own CO2 emissions
as if it’s just around the corner.” and work with partners towards more sustainable operations.
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Helping EU businesses reach customers in new
overseas markets.
Spring GDS is breaking ground by introducing a fast
commercial carrier route between Europe and Australia in
addition to postal lanes. Shipping to and from Australia can
be daunting for EU businesses: the Australian Border Force
has a number of measures in place to protect their unique
island ecosystem and a strict list of restricted and prohibited
goods which can affect the customs clearance process.

Spring GDS has developed an all-inclusive parcel shipping
solution with specialist account managers and established
delivery partners help overcome the hurdles. E-commerce
businesses can trust Spring GDS to handle all customs
clearance so new Australian customers can enjoy the best
possible delivery experience.

Easy integrated returns build trust and long-term
customers.
A hassle-free returns service can be decisive for potential
buyers to order from an online shop. The better the returns
process, the more likely buyers are to re-order from and
recommend an online shop to their networks.

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