Page 24 - CBM22Awards

~ Salesupply ~

is possible, but it takes work and determination. So from And the customer appreciates this very much, being able
here, I encourage anyone who has a project to do it because to have a very efficient communication relationship and
everything is possible, working, of course.” contact in their native language. It puts their minds at
ease and increases the customer’s overall satisfaction
Tell us a bit about your relationship with Salesupply. and confidence. Salesupply has become such an effective
“Salesupply is a vital partner for us because we knew that partner in dealing with customer care that, for a while,
if we wanted to expand at a European level, languages they are also dealing with our native market, the Spanish
were a must. They started to give us solutions for our market. So, yes, we are really happy with Salesupply.”
non-Spanish language channel, which included Italian,
French, Portuguese, and English, and the relationship with Would you share one piece of advice with a brand
them has always been very good. It has been very easy to that is just starting to sell cross-border or with
work with them from the very beginning. And they have e-commerce?
helped us with something that we held as fundamental: the “Think about the customer. Think about who you are
contact with the client. going to target and to whom you are going to offer a
solution.
They have helped us to take care of the relationship we
have with our customers, who at this moment are not only That’s what you have to do. Adjust your service to what
companies but also many individuals—due to the surge of your customer needs, to what the customer is looking for.
home offices during the pandemic—and Salesupply has The goal should be to adjust the company’s service in
helped us to take care of all of them. order to achieve maximum customer satisfaction.” ••

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