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~ Salesupply ~

extremely important reduce the number
to us,” says Rick, “TO CREATE A BRAND CONNECTION, of events.
“We didn’t want to
work following the THE AGENTS FOLLOWED A ONE-WEEK Further
traditional model. We expansion
want the Salesupply TRAINING COURSE, INCLUDING A DAY IN In the coming
agents to be in direct years, Just Brands
contact with us at any A JUST BRANDS STORE.” is looking to roll
given moment. That’s out in the Czech
why we start each Republic and
day together with a short stand-up in which we go over the Scandinavia and will further test other European markets.
events of the day before and look ahead to anything special Depending on the expectations of each country, Just
that might occur that day.” Brands will decide whether to start by providing their new
customers in these markets with customer service in English
During the day, the agents are in direct contact with the or in their native languages, both provided by Salesupply. ••
Just Brands team. Whenever they receive a case they are
not sure about, they can immediately contact Just Brands
to solve it during that important first contact with the
customer. “Our service motto is ‘don’t be difficult, just
solve it,’ so the agents have a large autonomy in fulfilling
the needs of our clients,” Rick explains. “For us, the most
important factor is to win the trust and, with that, the
loyalty of our customers.”
CUSTOMER SERVICE PROVIDED IN: GERMANY, SWITZERLAND, AUSTRIA AND
Another advantage of this way of working is that Just POLAND
Brands receives updates on a daily basis. This way, LANGUAGES: GERMAN & ENGLISH
recommendations of customer service agents can be SYSTEM: CM.COM
implemented on the website on short notice, helping to CHANNELS: PHONE, EMAIL, CHAT, WHATSAPP, SOCIAL MEDIA

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