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~ Oct8ne ~

BOOST YOUR SALES

WITH VISUAL CUSTOMER SERVICE

Text: Ilaria Carboni // Photos: Oct8ne

How many times have you heard the phrase “An image is worth a thousand words”? If we apply
this concept to online purchases, the importance of showing images of what you sell grows
tremendously.

ffering real-time interaction for an online the agent, which is indeed very valuable information because
store is mandatory, especially if we think knowing the customer’s interest empowers the agent to offer
Othat customers that need an answer are just additional products related to the search or higher cost articles.
one click away from our competitors if they don’t get On the other hand, the customer can enjoy a very innovative
immediate assistance. purchase experience together with an ultra-personalised service
like the one of a brick-and-mortar store.
Oct8ne’s visual chat, with its unique coviewing technology,
gives the possibility to rely on images that can be seen Let’s see in more detail how it works and how it can impact the
simultaneously by agent and customer, making communication conversion rate.
easier because they both see the same. In addition to that, it
also has the option to see the search history of products seen The chat comes with visual support, catalogue integration,
by the customer before even starting the interaction with and Add to cart and Check-out buttons, so agents can

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