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~ Oct8ne ~

guide customers throughout the purchase process, actively The chatbot has a very easy configuration system based on
recommending products based on the preferences they have drag-and-drop modules where questions and multiple answers
seen, thanks to the navigation history functionality. can be filled in to build several flows of conversations that
aim to guide the customers in finding not only answers but
The visual support, the so-called coviewer, is an added win- products that can be purchased directly from the chat window.
dow that pops up from the side of the chat where—thanks to And since social commerce is definitely a trend, Oct8ne gives
the catalogue integration—customers and agents can share the possibility to offer visual customer service both via live
images and videos in real-time. Also, the customer can take a chat and chatbot, also through your social media channels and
picture or upload one from the same
from the device they “THE VISUAL SUPPORT, THE SO-CALLED dashboard. And
are using and share it for those products
on the coviewer. This COVIEWER, IS AN ADDED WINDOW THAT POPS UP that need face-to-
feature is particularly FROM THE SIDE OF THE CHAT WHERE—THANKS face assistance, like
useful when you don’t skincare or hair
know what a product TO THE CATALOGUE INTEGRATION—CUSTOMERS treatments, among
is called, like a spare AND AGENTS CAN SHARE IMAGES AND VIDEOS IN others, you can also
part of the bike, or count on a video
show a skirt you REAL-TIME. ” call function to
have, so the agent can reach the customer
advise a shirt to com- through the chat.
plete the outfit in the
case of a retail shop. These features turn your customer service So why choose Oct8ne for your website?
team into a powerful sales team.
Because it helps increase conversion up to more than 30%, as
And when you have no agents available to attend the chat, you it did with Freshly Cosmetics and Electrodomesticos Miró,
can still offer 24/7 personalised attention through the visual or saves time automating up to 99% of FAQs as it did in
chatbot that can also be implemented on social channels like Patprimo. Furthermore, offering outstanding customer service
WhatsApp Business API, Facebook Messenger and Instagram. helps the brand gain trust and increase users’ returns. ••

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