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~ Oct8ne ~

chatbot allows an easy configuration with a drag & drop store where they will receive that answer.
module system. In general, in about two weeks maximum, the
bot should be implemented and ready for use. Talking about Artificial Intelligence and ChatGPT,
how has Oct8ne reacted to this new trend?
How do you measure chat conversion? Oct8ne has worked right away on making an integration with
“Oct8ne provides different metrics that reflect the whole ChatGPT in Oct8ne’s chat. “Open AI’s artificial intelligence
funnel, both pre and post-sales. It helps to give that purchase is very useful when it comes to translations and content in
impulse, and that is reflected in a higher conversion, without a general, which a human can then review, but using it directly
doubt,” Aleix comments. He adds, “At Boboli, the conversion in your business to answer customer questions without anyone
rate we get through chat is 20%.” being able to check the answer beforehand can be very risky, so
what we did at Oct8ne was to integrate it into our robot,” says
What triggers “OCT8NE GIVES YOU MANY OPTIONS IN A SINGLE ENVIRONMENT, AND Marc Erra.
are, and how
IT IS EXACTLY WHAT WE NEED BECAUSE IT ALLOWS US TO OFFER AN
they influence How does
user interaction EXQUISITE SERVICE; THEREFORE, IT IS A VERY GOOD PARTNER FOR US” integration work?
with the chat and To prevent
conversion ALEIX ROCA - BOBOLI ChatGPT from
Triggers are answering things
automatic messages that cause the chat to open automatically, that are not relevant to the business, we give it one or more
offering help to the customer at key moments in the purchase prompts, which is like an instruction book from which it
process. Therefore, the business can decide if it wants the cannot leave, i.e., if they ask a question which we do not want it
chat help to be offered proactively to the user. Why is to answer, we will not risk it making up the answer.
this important? Because if we are not proactive, the user’s
interaction with the brand is reduced to 1%, while with the As a practical example, let’s imagine that a customer asks
help of triggers, this interaction increases to 7%-9%. ChatGPT for information about the status of their order.
ChatGPT does not have access to that kind of information,
How does the chat work in social networks? then from Oct8ne what we do is use the language
It works the same way as on the web, allowing you to understanding of this tool so that it gives the instruction to
centralise and answer all those queries that come through our robot and that our robot, through the integration with the
various channels from a single panel. Oct8ne has a One-Click order status, returns this information to the customer.
integration for WhatsApp Business API, Facebook Messenger,
and Instagram, so you can serve your customers, either through Another case could be the product recommender. ChatGPT
a human agent or with the chatbot, in addition to being able to does not know what products the store has, and if you let it
give answers to your customers in real-time 24/7. respond to a customer who asks for a recommendation on a
garment, for example, it could send the, the link to a product
The native catalogue integration across all channels, in addition that they have found in another e-commerce. In Oct8ne, GPT
to providing real-time attention, allows you to search for a understands the customer’s question and gives the instruction
product from to the robot,
the dashboard, telling it to
display it look for, for
and help the example, a dress
customer to for an 8-year-
make that old girl. This
sale happen. way, the robot
A user who can display
has a question it through
about a product our coviewer.
already has the Basically, what
intention to buy, we did was to
and if we do use ChatGPT
not give them to integrate it
an immediate with our bot so
answer to their that together
doubts, they will they are more
probably go to powerful. ••
buy in another

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