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~ Spring GDS ~

COPING WITH

GLOBAL GROWTH:

HOW THG FULFIL AND SPRING GDS

PARTNERED TO MASTER

CROSS-BORDER SHIPMENTS

SERVICE WINNER

POWERED
BY
Text: Brian Kilshaw, Strategic Account Manager at Spring GDS UK // Photos: Cross-Border Magazine

bout THG Fulfil THG Fulfil’s challenges
THG Fulfil is the world-class fulfilment and courier Despite THG Fulfil’s impressive growth, expanding into
Amanagement solution from THG Ingenuity, the international markets presented 3 crucial logistical needs.
global leader in cutting-edge e-commerce solutions designed The first need was to secure a reliable delivery service for
to accelerate brand growth. Informed by more than two high volumes of orders destined for the Netherlands and
decades of experience, THG Fulfil is engineered to improve Belgium. The second need was to manage customs clearance
customer acquisition, retention, and profitability with some of processes efficiently and cost-effectively for all items shipped
the most competitive delivery timeframes in the market. from the UK to the EU and across EU, especially post-Brexit.
The third need was to expand dependable global delivery
Operating across well-established sectors including beauty, options from the UK to markets worldwide, including Asia,
health, and nutrition, THG Fulfil’s portfolio includes popular Switzerland, and Norway.
brands like Myprotein, LOOKFANTASTIC, Holland &
Barrett, and Cult Beauty. Operating from headquarters in the For THG Fulfil, finding a logistics partner capable of meeting
UK and with 13 distribution centres across Europe, the USA, these demands was essential to their continued success in new
and Asia, THG Fulfil is equipped to serve diverse markets and existing markets.
worldwide.
THG Fulfil x Spring GDS: A strategic partnership
But expanding into new markets presented THG Fulfil with In July 2020, THG Fulfil and Spring GDS initiated a
logistical challenges that required more than just a logistics strategic partnership, marking the beginning of a close and
service provider. The company needed a partner specialising collaborative relationship. Together, they tackled THG Fulfil
in international e-commerce shipments to help it overcome ‘s logistical challenges one by one through tailored solutions
complex cross-border logistics. That’s where Spring GDS for THG Fulfil’s international growth.
comes in.
1. Parcel delivery via PostNL in the Netherlands and
About Spring GDS Belgium
Spring GDS is a leading logistics provider specialising One advantage of Spring GDS is to be part of PostNL
in cross-border and e-commerce. The company provides Group ranked among the Top 10 best postal services
businesses with tailor-made delivery options and customs worldwide (UPU) and the TOP 3 most sustainable logistics
expertise that make international commerce straightforward. operators (DJSI). By leveraging PostNL, the leading logistics
With 18 operational hubs across three continents and provider in the Netherlands and Belgium, Spring GDS
partnerships with over 230 logistics providers, Spring enabled THG Fulfil to launch a high-volume parcel delivery
GDS offers extensive reach to over 190 countries, enabling service for customers in this region. The company gained
e-commerce merchants to enter new markets with ease and the edge it needed to offer an optimised, customer-centric
confidence. delivery experience in these critical markets.

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