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~ Descartes pixi ~

his case provides interesting insights into an influencer campaign that goes viral, daily volumes can
how PackAngels have managed to overcome increase by up to 5.000 orders. We’ve challenged Descartes
T the challenges they faced by implementing with these massive order loads, and both service capacity
an intelligent warehouse management solution. and speed were excellent,” emphasised Maas. The CEO
added, “because we work with small and medium-sized
Quick Overview: Challenge: Peak Order Volumes Impede Efficiency online shops, we want to differentiate ourselves from the
Solution: Automation Transforms the Warehouse larger fulfillment providers who require customers to meet
Results: a minimum daily order threshold (e.g., 500 orders per
– Heightened Order Accuracy day). Descartes enables us to remain competitive, helping
– Increased Productivity us curtail expenses by minimising onboarding time and
– Reduced Costs implementation costs.”
– Scalable Growth
“I would definitely recommend Descartes E-commerce WMS to other service
Challenge: Peak Order Volumes Impede Efficiency providers and e-commerce businesses for efficient and cost-effective order
ANCLA’s PackAngels B2C e-commerce fulfillment fulfillment. It’s flexible, scalable, and warehouse-oriented – and we can
business has grown exponentially since its launch in 2014, onboard customers quickly. I haven’t found anything else on the market
increasing from 50 to 100 shipments per day to an average that compares to the expertise of Descartes.”
of 5.000 daily shipments in 2018 – with peak surges of Christoph Maas, CEO, ANCLA Logistik
up to 10.000 orders per day. Servicing small-to-medium
online businesses that often employ influencer marketing Results:
tactics to drive sales, ANCLA needed a WMS with the • Heightened Order Accuracy
flexibility and scalability to support spikes in volume. Using barcode-based scanners to receive and pick orders,
At the same time, the company sought to automate and Descartes E-commerce WMS eliminates error-prone
streamline the pick-pack-ship process to reduce error rates, manual warehouse practices and inhibits costly order
increase productivity, and minimise costs. processing mistakes – even during sizeable peaks in
shipping volumes.
Solution: Automation Transforms the Warehouse
PackAngels stores, picks, packs, and ships its customers’ • Reduced Costs
products and manages the returns process too, to enable The Descartes solution optimises warehouse operations to
online businesses to focus on growth activities instead of drive down costs. By automating e-commerce fulfillment,
worrying about logistics. As PackAngels thrived and order ANCLA can ship more packages per employee to reduce
volumes began to accelerate, time-consuming manual manpower requirements, minimise shipping costs, and curb
processes created a bottleneck in shipments and led to an costly order processing errors.
increase in human error. By implementing the Descartes
E-commerce WMS, the service provider can manage the • Increased Productivity
entire e-commerce fulfillment lifecycle, including order By automating warehouse processes to increase fulfillment
receipt; pick, pack, and ship, item availability, visibility and reverse logistics efficiency, the Descartes solution
tracking, and returns management. enables ANCLA to boost speed and capacity, handling up
to 10.000 shipments per day during peak periods.
“In e-commerce, every day can be Christmas, so we need
to be very nimble. Our whole pick, scanning, and shipping • Scalable Growth
processes are guided through the Descartes system. We’ve With the flexibility and scalability to support demand
reduced our error rate tremendously because we now have peaks, Descartes E-commerce WMS accelerated ANCLA’s
every single item scanned and, even if mistakes do happen, e-commerce growth. Automated order processing, rapid
we can easily identify where the error occurred,” said onboarding, and minimised implementation costs help to
Christoph Maas, CEO at ANCLA Logistik. support the company’s global expansion. ••

Many of PackAngels’ customers employ ‘influencer Who is ANCLA/PackAngels E-commerce Fulfillment?
marketing’ to boost sales, which can create substantial Founded in 2006 with two employees in Darmstadt, Germany, ANCLA
spikes in orders during social media campaigns. The Logistik GmbH has grown to more than 190 staff in three locations three
Descartes solution enables PackAngels to increase business units: contract logistics, freight management, and PackAngels
productivity and reduce costs – even during peak periods e-commerce fulfillment for small- and medium-sized online businesses.
– by automating the shipping processes, eliminating order
processing errors, and streamlining reverse logistics. “The Do you want to see Descartes E-commerce WMS in action?
major challenge to our daily business now is that every Visit: https://ecommerce.descartes.com/solutions/warehouse-management/
day looks different than the one before. If customers run

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