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~ Believe Athletics ~

Customer satisfaction is extremely important. If you do it Working with family has been very beneficial
well, they will become your best PR. From the beginning, “It has been very positive to work with family. My sister and I
we have been trying to cherish and be grateful for every like to spend time together. However, before Believe Athletics
customer. We treat our customers the way we like to be was founded, we rarely saw each other. Nowadays, we spend
treated, trying to exceed their expectations, always being countless hours together.
available, treating them with utmost respect and care,
listening to their concerns and trying to offer fast responses. I think we are brutally honest with each other, and we make
In fact, if a problem arises, we always want to turn that into up very quickly when we have misunderstandings. To be
an opportunity to show them that, as a brand, we care. We frank, this is a great asset. It prevents some missteps that
always go the extra mile to solve any problem. could have been made in the past. I know that when she
gives me her approval on a plan or an idea, she is not saying
Being a small brand, we have more freedom to decide what to things to please me. When she approves a plan or an idea, it
post. We always try to be authentic, showing who we are, and is because she also believes in it. That is reassuring and creates
sharing our plans for collections or anything else that might a rich and honest dialogue within the company.” ••
be going on. It is amazing to see the small community that
has been created around it. This results in putting together a
group of people that are like-minded and support each other;
it is just beautiful to us.”

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