Page 4 - CBM17
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~ Cross-Border Magazine ~


            INDEX













              3  FOREWORD
              5  COLUMN: JEROEN LEENDERS
              6  INTERVIEW: PAEZ
             10  INSIGHTS: GETTING RETURNS RIGHT
             16  COLUMN: RONAN BARDET
             18  COFFEE WITH... GERARD NIJBOER
             20  RESEARCH: MARKETPLACES ARE RAPIDLY CHANGING THE DISTRUBUTION CHAIN
             28  RESEARCH: AMAZON GERMANY EXCELLENCE
             30  BREXIT Q&A: LUDO VERLINDEN
             34  INSIGHTS: DIGITAL NATIVES DRIVING CROSS-BORDER SHOPPING
             36  INTERVIEW: YOURSURPRISE
             40  INSIGHTS: BREAKING THROUGH THE COMPLEXITY OF TRAVEL PAYMENTS
            42   INSIGHTS: THIS IS HOW THE NEW OCT8NE CHATBOT WORKS
            46   CASE: FASHION HOUSE STUDIO ANNELOES SEES INCREASE IN CROSS-BORDER ORDERS
             48  INTERVIEW: SOUND OF DATA
             54  INSIGHTS: GET TO KNOW YOUR RUSSIAN CUSTOMERS
             58  CASE: CAN A B2B WEBSHOP BE TOO CUSTOMER-FRIENDLY?
             60  SPOTLIGHT ON: THE IRISH JIGSAW


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