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~ Salesupply ~

“Right around the start of the pandemic in Spain, we However, it resulted in satisfied customers.”
experienced IT issues resulting in a period of almost 40
days in which customers were not able to reach us. When “We experienced some repeat purchases from customers
COVID hit Spain hard, logistics became problematic as that had issues with us earlier that year. They mentioned
well. At this point, we sat down and made a list to start that their first experience was horrible, but their second
solving all of these problems. experience was excellent, and they received their purchases
within two days.”
We took cases one-by-one. We were very open in our
communications towards our customers and shared our Outlook for 2021 and beyond
issues with them. Ultimately, this created a lot of goodwill, “This year, we will run our online operations with military
positive social media comments and a lot of understanding strictness because that is where the revenue will come
emails from customers. from. In addition, we need to be out there, outspoken, fun
and present offline. By the end of this summer, all stores
“There was constant communication between the Salesupply will be ordering their collections for 2022. Therefore, they
team and us to solve the issues. They would handle the need to have PAEZ at the top of mind. Especially because
regular cases, and when it came to more exceptional cases, in the coming year, we are introducing recycled materials
they would directly communicate with me. I could see for the first time and also producing our first 100% vegan
significant progress from the time when the customers were collection.” Francisco said, looking forward.
not able to reach us. The negative comments on social media
platforms were put to a stop because of the amazing progress It’s another step forward in the brand’s commitment to
we made.” “walk the talk” - continuing to make responsible choices and
sticking to their core values. For this summer, they’ve also
Going the extra mile increased their marketing team in an effort to continue to
“For some extreme customer cases, we really had to go the remain close to customers. ••
extra mile. For example, I had to drive an hour out of Lisbon
to exchange the shoes of two customers that got mixed
up. Logistically, there was no other way to arrange this.

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