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~ Cross-Border Magazine ~


            INDEX













              3  FOREWORD
              5  COLUMN: JEROEN LEENDERS
              6  INSIGHTS: IMPROVE YOUR CUSTOMER SERVICE ACCESSIBILITY
             10  RESEARCH: AMAZON CHALLENGES
             14  INTERVIEW: SØSTRENE GRENE
             22  COFFEE WITH... JAN VAN ROEY
             24  INTERVIEW: OZON
             30  REBRANDING: BXB BY BOXBERRY
             32  INSIGHTS: THE CUSTOMER SERVICE PARADOX
             36  CASE: TRADEBYTE & MYTOYS: SUCCESS WITH INDEPENDENT INTEGRATION STYLE
             38  COLUMN: RONAN BARDET
             40  INSIGHTS: QR-CODES: THE NEXT HIGH-POTENTIAL ALTERNATIVE CONTACTLESS PAYMENT
            42   CASE: PATPRIMO BECAME SUCCESSFUL BY COMBINING VISUAL ATTENTION WITH OCT8NE USING HUMANS AND BOTS
            46   NEWS: INTERSHOP LAUNCHES INTERSHOP N
             50  INSIGHTS: SPRING GSD: YOUR GATEWAY TO THE WORLD
             54  RESEARCH: LUXURY DESTINATION
             56  INSIGHTS: E-COMMERCE IS BOOMING – HOW CAN RETAILERS TAKE ADVANTAGE?
             60  SPOTLIGHT ON: THE AMERICAN ELDORADO



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