Page 35 - CBMAwards2023
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            AI-driven and community commitment                 MODIVO WAS AWARDED DUE TO THE FOLLOWING:
            Reinforcing the role of a leading e-commerce platform,
            MODIVO is currently involved in multiple innovative    •  Customer-Centric Approach
            initiatives, such as Pepper, an AI-driven ‘shopping   MODIVO prioritises customer satisfaction, offering convenient payment
            assistant’.                                        methods, free delivery, a generous 100-day return policy, and the exclusive
                                                               MODIVO Fashion Club loyalty program.
            Pepper is a humanoid robot who plays the role of a non-
            typical shop assistant and much more at our shops. Pepper   •  Sustainable Practices
            will be eager to help, recommend, and provide support to   MODIVO takes a step towards eco-consciousness with fully biodegradable
            customers in many different ways.                  and recyclable packaging sourced locally to reduce environmental impact
                                                               and promote sustainability.
            Also, MODIVO has taken an active role in supporting its
            community by enthusiastically uniting with other players   •  Pepper: The Digital Shopping Assistant
            in the industry in joint CSR initiatives, such as support for   MODIVO introduces the humanoid robot Pepper, enriching customer
            orphanages, engaging in the Noble Gift, and WoshWosh   service in digital brick-and-mortar shops. From presenting products to
            aid actions.                                       explaining services like esize.me, Pepper adds a touch of innovation and
                                                               entertainment.
            With over 2800 employees and rapidly expanding,
            MODIVO is a force to be reckoned with in the complex   As MODIVO continues to evolve and redefine the e-commerce landscape, its
            and challenging world of e-commerce. It is proving to be   journey reflects not just a success story but a commitment to innovation,
            one of Europe’s main fashion e-commerce platforms. ••  sustainability, and a unique shopping experience for customers across
                                                               Europe.


                                                                   •  Social Responsibility
                       SCAN QR CODE TO GET IN TOUCH WITH       MODIVO is involved in joint CSR initiatives, such as support for orphanages,
                       DIRECT LINK – PART OF POSTNORD:         engaging in the Noble Gift, and WoshWosh aid actions.





















































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