Page 42 - CBM29

~ Salesupply ~

AI IN CUSTOMER

SERVICE

Text: Ruud den Rooijen // Photos: Salesupply

Artificial Intelligence is rapidly changing the world. It is truly a game changer for businesses,
revolutionising processes across all functions, customer service included. That’s why - as a
provider of e-commerce customer care – we have used the past year to develop our company
vision on AI, including a suite of AI driven customer solutions that lower customer service

costs, boost agent performance and increase customer experience. Tim Oosterbaan, founder
and CEO of Salesupply presents our vision on AI as well as our suite of AI customer care
solutions.

ith our global, customer care and Cost reductions are crucial but only if the solution
e-commerce fulfilment networks we contributes to the overall goal of customer service: to
Ware an e-commerce service provider, create satisfied, returning customers. Based on the demands
yet Salesupply is first and foremost a technology mentioned above, we prioritised the development of the
company. Our clients trust us to incorporate the following key AI solutions:
latest innovations in our service offering so they can
work more efficiently and effectively. Quality Monitoring:
We have 15 years of e-commerce customer care experience,
When OpenAI announced ChatGPT and other AI engines and we train our people constantly. Yet we are all human so
became available, we immediately started investigating. The quality control remains crucial. AI turns out to be the perfect
extreme potential technology for this.
“OUR AI CUSTOMER CARE SOLUTIONS AUTOMATICALLY
of AI was evident We are currently
but further ANSWER WISMO RELATED REQUESTS. THIS COUNTS incorporating AI
development was in our Quality
FOR ABOUT 50% OF ALL CUSTOMER SERVICE
necessary to create Monitoring tool.
a secure, privacy REQUESTS.” This way we can
compliant, customer automate the
service solution that monitoring of
provides the quality quality faster and
our clients (and their clients) expect from us. deeper than we did before, at lower cost.

AI in Customer Service Hybrid AI Chat
A good application of AI in e-commerce customer service we recently launched an AI powered hybrid chatbot. With
needs to contribute to this AI chatbot, online stores fully benefit from all that
Artificial Intelligence has to offer with the guaranteed
• A significant cost reduction security of human control. The Hybrid AI Chatbot is a good
• Boost agent performance way to prevent the issues that arose with 100% AI powered
• Improve the customer experience: chatbots.

42