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~ Salesupply ~

Email AI Assistant the AI engine. We anonymise all data before doing
Email is currently the largest customer service channel in so.
terms of volume. Unlike chat, it is hard to automate. Our • Security: Strict privacy and tight security go hand
development team found a way and we are currently testing in hand. Thats why our security protocols include
the first edition of the Email AI Assistant. running as much of the required data on our own
enterprise servers within Europe.
Just like the chatbot, the Email AI Assistant is a trained • Quality: Our AI solutions are continuously
e-commerce customer care agent. It is trained in general monitored for quality by our agents and by the AI
e-commerce customer care and in everything that makes a applications themselves for further improvements
shop unique, from the brand description and its products to and updates.
the tone of voice and the procedures.
Every incoming email is scanned and categorised. If it is a Starting with AI?
FAQ such as a delivery status request (wismo), the assistant If you are a brand or retailer selling online you should
will draft an email answer for the agent to check and send. certainly find a way to reap the benefits of AI in your
If it is a request the tool cannot solve, it will summarise the business.
customer request, including all available information and
resources as well as the steps to be taken by the agent. ‘Doing it yourself ’ is easier said than done though, especially
when you have an international store to run. You can’t just
AI, our assurances buy a solution of the shelf; AI needs extensive training and
AI technology is still being discovered and developed further personalisation.
every day. We understand that you need to be able to trust
the integration of AI in your business. Thats why we take At Salesupply we aim to help our customers grow by helping
great care to develop all our AI solutions with the following them reduce their overall cost. We have over 500 e-commerce
guarantees: clients, providing us with the scale to develop an advanced
solution for a large client base at once. Technological
• Privacy compliant: Being active in Customer Service innovation has been part of our DNA since day one and we
for 15 years, privacy is and has always been a key will continue to innovate, helping you to reduce costs and to
priority within Salesupply. To use AI in customer keep your e-commerce activities profitable. ••
service, personal data needs to be exchanged with

TIM OOSTERBAAN, FOUNDER AND CEO OF SALESUPPLY

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