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~ Spring GDS ~

in control, deciding on delivery modes and demanding Ugur [Eastern Europe]: First, we listen to our customers
personalised, eco-friendly products and solutions. to understand their true needs. We then propose the
correct solution that suits these needs. Our flexibility and
Ugur [Eastern Europe]: Most of the small and medium creativity let us build the service required by our customers,
size e-tailers in EE depend on marketplaces and their even if it is not in our existing portfolio. We aim to make
obligations. Therefore, there is a constant pression on our customers’ lives easier. This differentiates us from other
service quality for the suppliers, including Spring. The players.
main challenge for EE, is the import customs to EU form
non-EU origins. We mostly handle these issues with our in Lou [North America]: Some key factors that differentiate
house IOSS clearance solution. Spring GDS from other logistics providers are our
responsive, locally tailored solutions with flexible
Lou [North America]: E-commerce businesses across integrations for international shipments. We simplify
North America are facing several challenges, including: logistics through one single IT-portal that makes it easy
staying current, pushing the envelope for customers’ for customers to ship their goods globally.
expectations of reliable services, ensuring timely and
efficient delivery, and navigating complex regulatory Kelly [UK]: Our customers determine our solution
landscapes. Here at Spring GDS Canada we take into development, which can take any direction: platform
account all of these challenges to ensure we are ahead of updates or integrations, lane developments, or service-
the curve in the ever-changing e-commerce landscape. related developments. We anticipate market trends and
what our customers demand from us. We do this short
How does Spring GDS tailor their business model to cycle and build solutions together with our customers.
local market needs? They co-determine what our end-to-end solutions look
Petr [Central Europe]: We position ourselves as a niche like. They participate in trial periods and can steer along
market player, delivering effective and fast solutions for the way. We make common denominators for solutions that
cross-border deliveries. Our customers especially value all customer segments can use.
our seamless integration and DDP solutions, as well as
our sustainable innovations in the supply chain, such as Working with agile development teams, we swiftly adapt
reusable pallet boxes and HVO100 initiative to reduce our and change set-ups. Thanks to our solid transport network,
CO2 footprint. In our region, we have introduced several with both postal and commercial options, we provide a
new connections to key destinations, improving delivery reliable and global service for our customers.
speed by one to two days. Our NPS scores highlight our
excellent account management and customer care. We Björn [Germany]: We care about our colleagues, customers,
actively listen to evolving market needs to continuously and suppliers. As part of our DNA, and mentioned before,
enhance our solutions. environmental awareness is a relevant and game-changing

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