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~ Spring GDS ~

topic for us. We have different initiatives for sustainable Finally, understanding the value of your products and any
shipping logistics, from which we all benefit, not just our restrictions they may have, is crucial. It’s important to seek
customers and their customers. advice on customs and duties to ensure smooth operations.
Exhausted from navigating the
Another important aspect for us is maintaining Kelly [UK]: Customer excellence should be your starting
personal contact with our customers, rather than reference for what to do. Your customers determine your
turbulent waters of e-commerce?
pushing impersonal technologies such as chatbots. Our value and are your true asset. They give you all the insights
customers highly appreciate this for years, as our annual you need to build your network, adjust your service
customer satisfaction analysis shows. Thanks to our lean proposals, and create a successful business model. Also, try
management structure, we are able to offer fast, flexible, to keep yourself continuously informed.
and customised solutions, which sets us apart from other
competitors. For UK businesses outside the EU, there is an ever-
changing dynamic of rules and regulations, which you can
AEB customs software
Gabriele [Italy]: Spring GDS is a very dynamic company embrace as opportunities to keep ahead of the competition.
that grows and evolves according to our customers´ Look for partners who can help you along that journey.
requests and future market needs. The structure of our Push them to give you concrete advice for your shipment
makes finding safe
offer is addressed equally to all e-commerce sectors, and solutions.
compared to the competition, we always offer a tailored
service for specific demands. We simplify logistics! Ugur [Eastern Europe]: Merchants from the remote
harbours its mission.
Which is possible thanks to the constant innovation countries of EE are looking for optimised transit times.
and technological development that allow us to satisfy We now start recommending them to use fulfilment
and surprise our customers with new services, routes, services closer to their main markets in Western Europe.
or business options. Based on our reliable network of For others we advise to connect to a portal which gives
partners, our supply chain efficiency and our complete them access to all destinations with one simple integration.
operations excellence reinforce our commitment to the
market as a differentiating factor. This is only possible Gabriele [Italy]: Due to the fast-changing e-commerce
by ensuring quality service, particularly in the country industry, businesses should select a strategic transport
of destination, where we can ensure the best final-mile partner for new challenges like customs clearance for
experience. United Kingdom, Switzerland, or United States with
smart DDP solutions. The goal is to delight consumers by
What advice would you give to e-commerce simplifying logistics!
businesses looking to expand their reach and improve
their logistics operations in your region? Petr [Central Europe]: Besides following the significant
Björn [Germany]: The logistics world is changing and trends mentioned above, from our core business
developing very quickly. From my experience, it is essential perspective, I would encourage local e-commerce
to support consumer and market trends to offer customers businesses to expand ways to expend internationally by
the most advanced solutions. Automatising processes is leveraging different sales channels and marketplaces
essential if you want to manage higher order volumes, and depending on the country. They should utilise existing,
you also need to be open to new technology and integrate efficient methods to connect to these platforms and not
it into your processes at an early stage. hesitate to test new channels for reducing dependences
on local markets. Additionally, we focus on sharing our
Lou [North America]: The North American market is expertise with our clients to help them overcome barriers
developing rapidly; offering numerous opportunities when expanding internationally, thanks to our shipping
beyond the major players. It’s essential to strategically split solutions. ••
your regions. This means focusing on the east and west
coasts separately and considering a north and south grid
approach. Expanding on both coasts simultaneously can
optimise your reach and efficiency. Find out more about Spring GDS’ solutions!

Find out more on
ABOUT SPRING GDS:
SPRING GDS, A LEADING LOGISTICS PROVIDER SPECIALISING IN CROSS-BORDER AND E-COMMERCE, HAS 18 OPERATION CENTRES SPREAD ACROSS 3 CONTINENTS. IN ADDITION, SPRING GDS COLLABORATES WITH OVER 230 our website!
INTERNATIONAL LOGISTICS PARTNERS, GRANTING E-COMMERCE MERCHANTS ACCESS TO 190 DESTINATIONS WORLDWIDE. IN TERMS OF SUSTAINABILITY, SPRING GDS CHAMPIONS THE USE OF HVO100 IN THE EUROPEAN
ROAD NETWORK AND, WITH THIS INITIATIVE, SOLIDIFIES ITS STRONG COMMITMENT TO SUSTAINABLE INTERNATIONAL SHIPPING SOLUTIONS BY REDUCING CO2 EMISSIONS.

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