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~ Salesupply ~

or even wish to report an issue. The role of this Call
Centre is one of non-technical first-line intervention,
but it holds significant importance because it occurs at a
critical moment when the customer requires Panasonic’s
support—a crucial moment for strengthening relationships.

To illustrate the importance of H1 & Salesupply’s role
as a Call Centre service provider for Panasonic, we can
note that H1 & Salesupply performs this function for
over 18 countries in Europe. Over the past seven months
(from April to October 2024), this has involved the
handling, ticketing, and administrative referral of the
first management of a total of 38,000 calls. In Spain, the
country with the most extensive maintenance service
implemented in Europe, over 8,000 calls have been
managed during this period.

So far, we can say that we are satisfied with this telephone
support service, which can be highly complex due to its
volume and level of interaction but is fundamental for
Panasonic to continue building a strong and trustworthy
relationship with its customers. ••

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