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~ PARCEL.ONE ~

factor. The value of goods and shipping costs are often approach is essential for success.
disproportionate. The big issue: Shipping small quantities
is costly and ineffective. The principle is the more the Strategic decision: self-direction vs. multi-carrier
better. And the competition from Asia like Shein and cooperation
Temu knows that. They not only offer lower prices for The common challenges show that international business
the products but also ship free of charge or at low costs. is no easy undertaking as there are a lot of aspects to
For small and medium-sized enterprises this is no option. consider. In order to turn this idea into reality, there are
The quantities to facilitate this are not achievable or a couple of routes to go. The strategic decision between
extremely difficult to realize. The specialised delivery a solo approach or a multi-carrier cooperation has to be
SMART ONE INTEGRATION
service providers like PARCEL.ONE on the other hand made. The second endeavour brings certain advantages with
can negotiate significantly better conditions than small it. A partnership with a specialised shipping partner that
or medium-sized companies due to the large number of not only already ships to the target countries but can also
CROSS ONE LABEL
shipments and pallets. The smaller retailers benefit from consolidate multiple orders to drive down delivery costs
this – provided they outsource their cross-border shipping proves advantageous. An expert in the field can take all the
to a co-operation partner and thus have access to an worries that accompany the shipping process. They ensure
international carrier network. geo-tracking of the packages along the whole way, they BORDER ONE TRACKING
know the best option for every country, and they handle the
• Returns management return management.
What a lot of people tend to forget is that a shipping SHIPPING ONE CONT(R)ACT
concept does not only have to accommodate the initial Country-specific delivery logistics as an essential
delivery but also possible returns, because there is nothing component of internationalisation
as frustrating to the customer as impossible return As a result of the increasing complexity of online-
solutions. Returns management is already a sensitive shopping and the heterogeneous competitive situation,
issue at national level. On the international stage, returns customer expectations of an exclusive delivery experience
processing becomes even more difficult – and yet it is of are also growing exponentially. And today’s customers
crucial importance. For the best-case scenario, returning simply take a high standard for granted. Companies that
Effortless B2C & D2C shipping worldwide
products needs to be as easy as the initial delivery. Local rely on the country-specific expertise of a multi-carrier
return addresses ensure that customers don’t have to pay are already doing a lot of things right. This is because
horrendous postage costs. Local backend customer service consolidated delivery services and the combination of local 12,000 m² Hub in Germany – Processing 1,000+ EU & Non-EU shippers
on site is ideal for recipients and senders. This all can be and regional transport service providers not only ensure
provided by central shipping providers that optimise the the fastest possible delivery of goods but also reduce the 480,000+ Shipping Combinations – 45+ last-mile carriers for
whole process. risk of deliveries being too complicated or expensive for optimal delivery
international sales.
Success factor: Cultural adaptation and customer ONE Integration, ONE Label – Less complexity, more effi ciency
orientation At the end of the day, retailers, entrepreneurs and shop
Online-Shoppers around the world are used to and expect operators only have to make one decision: Should they
varying standards. The delivery options are no exception. organise logistics and transport themselves or cooperate LET´S GET IN TOUCH!
From next-day delivery to choosing a desired date, certain with a professional and experienced multi-carrier for cross-
countries have different preferences. For example, Germans border shipping? ••
are known for widely accepting neighbourhood delivery,
whereas Spaniards feel very strongly about their privacy
and therefore reject this method of delivery. Here the
custom to pick a specific delivery date is standard. Italians
on the other hand want to simply be informed about their ABOUT:
delivery beforehand via text message. Another delivery PARCEL.ONE is a logistics enterprise that sits at the heart of Germany MEET US
option is click-and-collect, which is widely used in the and with that of Europe. They have specialized in cross-border logistics,
Scandinavian countries. Swedes, Norwegians, Poles and fulfilment and sustainable delivery services. As a reliable delivery partner,
Danes prefer to simply pick up their packages at their we know the best carrier for your specific needs. Do you need help with AT DELIVER
nearest collection station rather than track down the storage, packaging, shipping, tracking or any other part of delivery and
delivery that has been left with a neighbour. return management? We have the solution for you.
STAND NO.
The adaptation to these preferences is essentially to PARCEL.ONE is attending DELIVER 2025. The event that is celebrated as a
successfully ship internationally. These last mile delivery matchmaker for the retail and supply chain community lets you explore the
options need to be addressed in the shipping concept. As newest trends, sustainability practices and technologies in the logistics and E15
is the case with a lot of business decisions, it also applies retail industry. Join us in Amsterdam!
for delivery: Cultural adaptation and a customer-oriented

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