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~ Oct8ne ~

BONGIORNO WORK

ULTRA PERSONALIZES ITS

CUSTOMER SERVICE WITH OCT8NE

Text: Ilaria Carboni // Photos: Oct8ne

Bongiorno Work, a leading company in the workwear sector, has always aimed to offer the
highest quality in both the products it sells and the service it provides to its customers.

ongiorno Work’s Needs The Benefits Achieved
Due to the nature of the products Bongiorno sells, 1. 99% Immediate Responses: Over a three-month period,
Bthe company has always demanded impeccable service Oct8ne’s Chatbot provided instant responses to 99%
from its employees, especially when recommending products to of help requests, reducing customer wait times and
customers. In their field, an incorrect recommendation could increasing response speed.
lead to a workplace accident. However, the company faced 2. Multilingual Support: Oct8ne’s multilingual
several challenges, including: capabilities allowed Bongiorno Work to seamlessly
handle requests from across Europe, enhancing the
• An increasing volume of customer inquiries, requiring shopping experience for international customers.
constant support. 3. Increased Productivity: By automating FAQs, the
• The need to provide immediate responses to remain support team handled only 34% of the inquiries
competitive, particularly in a market where high transferred by the Chatbot during the same three-
expectations and fast response times are crucial. month period, allowing them to focus on more
• Managing an international customer base, which complex or strategic tasks.
demanded multilingual support and seamless 4. Order Management and Tracking: 45% of assistance
communication workflows. requests related to order tracking were handled
directly by the Chatbot, providing immediate
Why Bongiorno Work Chose Oct8ne information on shipping statuses and resolving
Bongiorno Work was looking for an innovative solution to customer questions without the need for an agent.
enhance customer interactions and optimize its online sales 5. Increased Interactions: By implementing a strategy
processes. It chose Oct8ne not only for its advanced co- based on automated triggers, Bongiorno proactively
vision functionalities, which allow agents to show products engaged users, leading to 48.7% of conversations
to customers in real time, but also for the team behind the initiated through automated messages.
platform, as explained by Marina, the company’s CEO.
Conclusions
Bongiorno Work only partners with top-tier companies, true The integration of Oct8ne’s Chatbot represented a true
“heavyweights” in their respective sectors, and recognized revolution for Bongiorno Work, which now looks to the future
Oct8ne as a technological partner that met its high standards. with the goal of making e-commerce the company’s primary
The ease of integrating the solution into existing business showcase.
systems, combined with the team’s expertise and commitment,
made Oct8ne the ideal choice to support the company’s growth With Oct8ne, Bongiorno Work not only significantly improved
and innovation strategies. its customer service but also gained a competitive advantage
over its rivals. By adopting innovative solutions like Oct8ne,
The Solution: Oct8ne’s Visual Chatbot the company has consolidated its leadership position in the
To address these challenges, Bongiorno Work decided to market, meeting the demands of an increasingly demanding
integrate Oct8ne, an advanced customer service platform that and global clientele.
includes a Visual Chatbot. This solution enabled the company
to automate a significant portion of customer interactions, In the future, Bongiorno Work will continue to develop
greatly improving the efficiency of its service. and expand its use of Oct8ne’s Chatbot to further optimize
Additionally, Bongiorno received numerous inquiries during its business processes and respond to the challenges of an
non-operational hours or weekends. Thanks to the Chatbot, it increasingly digital world. ••
can now be available to its customers at any time.

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