Page 24 - CBM33-V2

~ Salesupply ~

IMPROVING INTERNATIONAL RETURNS:

INCREASED REVENUE,

LOWER COST

Text: Tim Hermens // Photos: Salesupply

Returns are a challenge within e-commerce, especially for retailers
and brands selling cross-border. Higher, international return
shipping costs, increased customer service inquiries about refunds,

and reduced consumer confidence all contribute to lower conversion
rates. These challenges strain resources and affect overall revenue.
Salesupply developed an international returns solution that helps
simplify the process, enhances customer satisfaction, and optimizes
TIM HERMENS
costs. QUALITY & CONTROL MANAGER FULFILLMENT
AT SALESUPPLY

he impact of fast and smooth e-commerce significantly reduces return shipping costs.
returns 3. Faster refund processing: Customers expect quick
TA fast smooth return process is no longer just a nice- refunds when they return products. With our local
to-have— it’s an important factor that can impact conversion return hubs, returned items don’t have to be shipped
rates and customer loyalty. Research shows that customers are back to the retailer’s home country immediately.
more likely to purchase from retailers who offer a hassle- Instead, they are received locally- allowing retailers
free return policy, and those who experience fast and reliable to issue refunds within 48 hours. This reduces
returns are more likely to shop again. the burden of “Where’s my refund?” inquiries for
customer service.
However, providing such a hassle-free, fast solution for 4. Marketplaces compliant: Selling on marketplaces
handling international returns efficiently remains a challenge. like Amazon comes with strict return policies.
That’s where Salesupply provides support. Many marketplaces, including Amazon (UK &
Germany), require sellers to provide a local return
Our international returns solution addresses the common address. Salesupply’s network ensures marketplace
pain points of global e-commerce returns. By leveraging our compliance by offering local return hubs in major
expanding network of 18 local return hubs across key markets e-commerce markets.
on 3 continents, we provide retailers with a cost-effective, 5. Branded returns portal: great for CX and data insights:
reliable, and fully managed returns process. Our branded returns portal allows retailers to
create a fully customized return experience for their
Key benefits of international returns solution customers. The portal enables customers to initiate
returns online, select return reasons, and even upload
1. Improved customer satisfaction & increased conversion photos of damaged products—providing retailers
rates: By offering a local return address and a fast, with valuable insights into return trends.
hassle-free return process, retailers build trust with
customers. This improves the overall shopping Flexible return solutions tailored to your needs
experience and contributes to higher conversion Every e-commerce business has different return needs. That’s
rates. why Salesupply offers three distinct return models, ensuring
2. Lower costs through consolidation: Instead of flexibility for retailers of all sizes.
processing individual return shipments per customer,
Salesupply consolidates returns at local hubs
and ships them back to the retailer in bulk. This

24