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~ MS Direct ~

• Shipments are transported across the border to a Seamless Local Returns & Fast Refunds
parcel hub, where MS Direct ensures proper import With local MS Direct return centres in Muttenz and
processing and documentation. St. Gallen, a customer-friendly returns process is ensured.
• Packages are handed over directly to a last-mile Returns reach the processing centre within a few days via
carrier at the hub, ensuring minimal delays and domestic post. There, items can be registered using a simple
enabling prompt delivery to the customer. scanning procedure or processed within 24 hours through
a comprehensive refurbishment process, depending on the
A Shopping Experience Like in Switzerland retailer’s needs. This provides quick relief for both retailers
When an online shop uses a Swiss domain and displays and customers. The returns are then consolidated, cleared
prices in Swiss francs, including local VAT rates, many through customs, and sent back to the warehouse ready for
customers do not realise their order is coming from abroad. dispatch or resold through other channels.
MS Direct ensures that this remains the case even after
the purchase. The experts at MS Direct assist with customs Conclusion
and VAT formalities, offer support with transport planning Switzerland is an especially attractive market for EU online
upon request, and act as a central point of contact for any retailers. High purchasing power, market growth, and low
queries. As a result, orders are delivered across the border to VAT rates promise lucrative profits. However, crossing the
customers’ homes within just a few days, as if they had been customs border and managing the associated administrative
placed with a Swiss retailer. efforts can quickly become a significant challenge for
unprepared retailers. This is where MS Direct comes in.
Optimal Carrier Choices With its services, the company ensures smooth cross-border
Deliveries can be imported into Switzerland on any business delivery and returns processes that save not only time and
day and handed over directly to a last-mile carrier at a parcel effort but also costs. ••
hub. MS Direct collaborates with a wide range of local parcel
service providers, allowing last-mile delivery to be tailored HAVE A CHAT WITH US
to customer needs—whether express, bulk, or particularly Interested in entering the Swiss market in 2025?
sustainable. This enables orders to reach Swiss customers from We are happy to help you out - lets get in touch.
an EU warehouse within 24 to 48 hours.

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