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~ Celeritas ~

CELERITAS RETURNS

THE MOST COMPLETE

AND INNOVATIVE

RETURN SOLUTIONS

FOR SPAIN AND

PORTUGAL

Text: Jeffrey Thijs // Photos: Celeritas Transporte

Reverse Logistics is the process that has the greatest impact on purchase recurrence and,
until now, the existing logistics are not specifically designed from the beginning to solve their
problematic solutions and are isolated in different suppliers. In the parcel industry there exist
quite some difficulties with returns. This is due to requirements of platforms and customer
experience. Returning from Spain and Portugal means informing the consignee in the
correct way and then get the return all the way back from a Spanish parcel shop to the EDC in
Northern Europe.

ow to cope with visibility and how to at the same time. At some PUDO shops we deliver daily ten
meet the needed requirements of both the parcels or more with one drive and return with the same drive
Hconsignee and platforms like Zalando or five parcels or more. In Spain consignees generally pick up
Amazon with returns? their parcels while doing their evening walk. As Celeritas has
Celeritas offers a range of end-to-end logistics solutions 7500 parcels shops, we are for 90% of the Spanish population
specific to returns that help retailers improve both the UX at a maximum of 3km from each home.
and their back office, applying the latest technology and
innovations in the sector. Celeritas processes 35.000 returns • Study Celeritas: 89% of webshops that sell on the
per day. Spanish and Portuguese market already have a
PUDO option with check-out.
Celeritas offers the following end-to-end return solutions to • Study Celeritas: 53% of the consignees prefers to
comply with efficiency and visibility: pick up at a PUDO point, instead of a postal office.

Returns via Celeritas Pick Up/Drop-off location Home pick-up
(Punto Celeritas) Celeritas also does home pick-up with returns. Celeritas
Celeritas has 7500+ own Punto Celeritas: which results in picks-up all type of parcels; from small parcels to very heavy
20%-30% of total final mile delivery being delivered via and bulky parcels handled by two drivers. This flexibility is
PUDOs and about 60-70% of returns being returned via required by some platforms like Amazon and clients that
PUDOs. This is much less CO2/energy wasteful than final move both bulky and small parcel.
mile home delivery, as Celeritas brings several parcels at the
same time to one PUDO point and takes several parcels back

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