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~ ShopCtrl ~

Order collecting independent of a channel order status. To realise this without using all kinds of applica-
Sales channels are important to generate turnover. However, tions, a Smart Order Management system is the preferred
independent of what channel is used, processing orders is, in option.
general, the same. It comes down to checking the payment and
the picking, packing and shipping of an order. ShopCtrl has One of the biggest benefits is that a Smart Order Manage-
united these functionalities in one system, making the sales ment system, such as ShopCtrl’s, connects to all your and your
channel less important. It can even process (electronic) store partners’ applications. To successfully complete an order, it can
sales and sales by phone. be initialised to process all orders as you prefer. For example, an
order can be partially fulfilled from your own warehouse, and
Happy flow order management partially from the warehouse you are partnered with. ShopCtrl
The easiest way to fulfil an order is if you control the en- ERP checks inventory in all your stock locations, splits the or-
tire process. That means an order is fulfilled from your own der for partial delivery from the different locations and can of-
warehouse. However, let’s say you sell cross-border, and you are fer the most efficient route through the warehouse to complete
using next day delivery as one of your most important Unique the ready-to-ship process as fast as possible. At the same time,
Selling Points (USP). In that case, you might have decided on you receive feedback from the system to inform your customer
storing inventory locally to realise this USP for your cross- of the order status.
border consumers. First, your software needs to be able to
recognise that an order must be fulfilled from your partner’s Improving customer experience
warehouse. Second, your partner needs to get a quote that they ShopCtrl ERP is one of a kind, combining all elements of the
must act and start the pick-, pack- and shipping process. Third, completion of an order in one system, independent of the sales
you need all the right feedback to inform your customer of the channel that is used. This offers you the tools to improve your

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