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A CUP OF COFFEE WITH…
Gerard Nijboer, Product Manager Sound of Data
We like to have inspiring discussions about cross-border e-commerce over a nice cup of coffee
(or tea). In this issue, we are focusing on telecom, technology, and customer service. Gerard
Nijboer is the Product Manager at Sound of Data, a super telecom company for customer
service centres, using their smart telco solutions for customer service to route 300 million
interactions annually. Gerard tells us about their latest innovation
and the current trends in e-commerce and customer service.
SUBJECTS’ RIGHTS:
THE VOICE CHANNEL IS KEY TO CREATING PEOPLE-
BASED EXPERIENCES AND LOYAL CUSTOMERS IN
AN OMNICHANNEL WORLD. IT GIVES BRANDS A
VOICE AND CUSTOMERS A LISTENING EAR.
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